He was okay. The young lady who checked me out was extremely knowledgeable and helpful
2/2/2024
Gary J. VERIFIED CUSTOMER
You couldn't find anything wrong with it after it wouldn't start and you didn't charge me.
2/2/2024
Jagjit S. VERIFIED CUSTOMER
Did not receive any message as to when vehicle ready. I asked to have a bulb replaced. I was told it will be done. Later he quoted $200 for bulb replacement
2/2/2024
Amanda M. VERIFIED CUSTOMER
Why a great first time experience! Very polite and kind with explaining the process being it was my first time at Toyota of Puyallup. Thank you so much! Will be back!
2/2/2024
James H. VERIFIED CUSTOMER
As of right now I’m satisfied.
I want to temper my enthusiasm a bit till I know that the repair indeed did fix the problem. I have a hard time getting my head around the check engine light disabling all other safety functions because of a detected thermostat issue. My car/engine has never overheated or come close.
$900.00 later it’s a head scratcher.
2/2/2024
Gale A. VERIFIED CUSTOMER
I was in and out within 1 hour. Very good. Appreciated the fast servic.
2/2/2024
Maegan T. VERIFIED CUSTOMER
Joseph was amazingly helpful, super nice and I had the best experience at this location since we moved here. Thank you!
2/2/2024
Carl H. VERIFIED CUSTOMER
Very good service. I am very pleased with how I was treated.
2/2/2024
Kelby S. VERIFIED CUSTOMER
Great knowledge and prompt on getting things in order.
2/1/2024
Frank H. VERIFIED CUSTOMER
Great
2/1/2024
Terry F. VERIFIED CUSTOMER
Elisabeth was attentive to her work, warm smile . she demonstrated care in her delivery of help to the customer? Good job Elizabeth!!
2/1/2024
Mark H. VERIFIED CUSTOMER
Nicolas was great! He took the time when I arrived to listen to why I was there for service on my new 2023 4Runner. I had some questions on my new vehicle and he was able to explain things before for service and after. Logan also was very helpful too.
2/1/2024
Stacie H. VERIFIED CUSTOMER
He was great and easy to work with. Thank you
2/1/2024
Lannette W. VERIFIED CUSTOMER
I am always happy with Toyota services.
2/1/2024
Jeffrey C. VERIFIED CUSTOMER
You always do me right!
2/1/2024
Richard C. VERIFIED CUSTOMER
I will start by saying I am definitely a pain in the Fn as customer... Nick was awesome to say the least through the entire warranty claim process.. Excellent customer service that exceeded my expectations, and, I got my truck back the same day as I requested. 10 stars for sure.
Thank you Nick, well done and very very much appreciated!!
2/1/2024
Jesse C. VERIFIED CUSTOMER
I scheduled an appointment for a fuel line recall on a ‘23’ Tundra. Getting checked in for the appointment I am notified that the fuel tank needs to be near 1/4 full. It was currently 3/4 full. So, my option is to reschedule. I do so and head the 45 minute drive back home. On my way home I realize I’m unsure how long this repair will take. So, I call service department and ask how long the repair will be. I had a 1:45pm check in and am informed that it will likely take the rest of the day and be ready for pick up. Just disappointing that neither the fuel level or time to repair were relayed to me at setting the appointments. All previous service and recalls were short turn around, but I do not recall being informed of that information on those either.
2/1/2024
Mark S. VERIFIED CUSTOMER
I brougbt it in for a shimmy when driving and the tech said it is the front brakes. We'll see if that is the issue.
2/1/2024
Robert L. VERIFIED CUSTOMER
I’ve known Rebecca for at least four years always very kind to me when she used to take my money in the Front Desk lol I know she tried to do the best for the vehicle and even called this insurance company to try to make sure I would get my claim taken care of she went beyond I would say 110% I don’t know if I ever buy this kind of insurance some Zurch again they don’t explain stuff to you very good plus they don’t get back to you to see how you’re working on your claim for them. I give them a minus F for Rebecca A+ A+. again they don’t explain stuff to you very good plus they don’t get back to you to see how you’re working on your claim for them. I give them an minus F for Rebecca A+, A+ thank you Rob Lafever.
1/31/2024
Glenda C. VERIFIED CUSTOMER
Polite and courteous. Provided me info about recalls.