Kiley is great and always willing to assist me with all my vehicle needs. She is an asset to your company and enjoy her great personality and attitude during my visits to Stapp Toyota.
4/26/2024
Sarah S. VERIFIED CUSTOMER
Lupita is always so friendly and helpful. I’ve been doing business with this dealership for close to 40 years and it’s changed, for sure, but they always have welcoming atmosphere that I really appreciate.
4/26/2024
Peets C. VERIFIED CUSTOMER
Thank you
4/26/2024
Gary K. VERIFIED CUSTOMER
Work was done quickly and well. I also appreciate the summary for what to expect on my next maintenance checkup
4/26/2024
Ross V. VERIFIED CUSTOMER
I’m sure the maintenance technician did the oil change as well as rotated the tires however, they made a point of telling me they corrected the tire pressure but while driving the pressures were significantly high. This makes me think they did the important things but glazed over or just checked the box on others. Maybe have a talk
4/26/2024
Scott J. VERIFIED CUSTOMER
I think you might consider giving Lepita a raise so you can keep her there for ever!
4/26/2024
Rachel L. VERIFIED CUSTOMER
My vehicle is STILL not right after SEVERAL times in the last 3 weeks. The issue I’m having wasn’t even what I brought it in for, but is a result of the fix they did. Something else is now wrong that was never an issue before. They will not take ownership that they messed up my steering column. I have no faith in the techs at this point and don’t want to go back to Stapp after my 3rd fix!!! My service advisor, Lupita was nice in person , but has never once called me back or answered my text in 3 weeks. I am furious that my vehicle now has a steering alignment issue I did not have before I brought it in for a completely different issue. I have missed a full days work with the amount of time I’ve been dealing with this. I need someone to call me and tell me how Toyota is going to fix this and make I happen quickly before it ruins my $1,200 tires and my truck.
4/26/2024
Lola G. VERIFIED CUSTOMER
I had to always ask for updates. There was zero pro-activity in updates. I was served up an invoice then had to remind you it was under warranty. I was told Lupida would call me and she didn’t. Then after having text several times about car status for pick up, only to be told my car was ready and a tire pressure light was on. And- when we walked in to get the car, all 4 customer service ladies just stared at us. Did not greet or say hello to how can we help you…we literally had to say hello first. Terrible service and we are likely going elsewhere
4/25/2024
Ben F. VERIFIED CUSTOMER
Your service is the best!
4/25/2024
Darla B. VERIFIED CUSTOMER
Helpful, professional, and quick
4/25/2024
Scott J. VERIFIED CUSTOMER
Lupeta is the best
4/25/2024
STEVE T. VERIFIED CUSTOMER
Samantha Sigman was as polite, helpful, knowledgeable and professional, as always! Keep up the great work. It's great to have such good customer service from you guys.
Sincerely,
STEVE T
4/25/2024
KAYLA K. VERIFIED CUSTOMER
Kiley did a great job
4/24/2024
Paul B. VERIFIED CUSTOMER
Dealer recommendations for tire pressure, power steering fluid flush, and brake flush are inconsistent with Toyota recommendations. Some items in Toyota Maintenance Log do not appear on Dealer MPI report.
4/24/2024
Michael R. VERIFIED CUSTOMER
Work completed on time as promised. Friendly staff.
4/24/2024
Wendy B. VERIFIED CUSTOMER
Jazmin did a wonderful job. Very kind and pleasant to work with, and kept me very well informed about my car service.
4/24/2024
Zach P. VERIFIED CUSTOMER
Ximena was a wonderful service advisor and explained everything perfectly!