Jazmin was very kind an thorough. I am very pleased with the service. Thank you.
4/24/2024
Steve B. VERIFIED CUSTOMER
I was scheduled for a 20k service and the cabin air filter did not get changed.
4/23/2024
Austin C. VERIFIED CUSTOMER
While it took longer than expected they got it right and also provided me a first class courtesy car. AJC
4/23/2024
Max K. VERIFIED CUSTOMER
No complaint about the service staff, but I’d like to better understand why it takes 90min to complete an inspection and rotation?
Thank you
4/23/2024
Robert R. VERIFIED CUSTOMER
The whole team was great fast and efficient. Answered all my questions. Got me in and out
4/23/2024
John Z. VERIFIED CUSTOMER
No additional comments
4/23/2024
Kevin S. VERIFIED CUSTOMER
Still need to know if the protective coating is an additional cost applied to my warantee, after the cost of the new windshield
4/23/2024
Monte S. VERIFIED CUSTOMER
No additional feedback
4/21/2024
Jaylena S. VERIFIED CUSTOMER
Service was great they caught an issue another dealership had not caught/did not mention. Staff was super friendlyI will definitely return for future :)!!
4/21/2024
WILLIAM O. VERIFIED CUSTOMER
Great experience
4/20/2024
Neil W. VERIFIED CUSTOMER
Great service!
4/20/2024
James M. VERIFIED CUSTOMER
All star service at Stapp. Kylie is a pro!
4/20/2024
Paul B. VERIFIED CUSTOMER
Good job !!
Courteous and helpful!!
4/20/2024
Melody M. VERIFIED CUSTOMER
We were kept informed as our Camry was inspected. The customer service representative met all of my expectations.
4/20/2024
Ann P. VERIFIED CUSTOMER
Excellent service.
4/19/2024
Dan T. VERIFIED CUSTOMER
Very good
4/19/2024
Jason B. VERIFIED CUSTOMER
I was told my second key wouldn't arrive by my original service date so we moved it back to a date that I was told they were sure it would arrive by. When I arrived for my appointment I was told they didn't have the key. It's 25 minute drive out to you. I specifically moved around my schedule so that I didn't have to come out there twice. I would have expected a call before my appointment that the part required for my appointment had not arrived so I could reschedule if that's what I wanted to do.
4/19/2024
Michael G. VERIFIED CUSTOMER
Samantha was great but there was a mix up between the part I needed for my truck and the part that ended up being installed. Apparently the serial numbers were different from what was ordered to what was needed and it caused my vehicle to run very poorly. I immediately turned back around and dropped it back off. Samantha contacted me and I let her know to have the tech just take the new part out and re-install the old part. The fact that the numbers weren’t matching up for the part needed to what was being installed was the most irritating part. Not sure if it was a miscommunication between when the part was ordered if the information was put in wrong leading to the wrong part number being pulled but the fact it’s also non refundable while still not being the correct part doesn’t help but if part numbers don’t match up to what a vehicle needs then any installation needs to be halted immediately. I feel like this ordeal was a waste of money.
4/19/2024
RUBEN T. VERIFIED CUSTOMER
Samantha did a great job! She is what a customer what to see and work with!