Crown Lexus of Ontario Auto Repair Center

Dennis was great and I will be requesting for him next time as well.

Thank you for sending my a report of my vehicle.

Faustino gave me excellent customer service! He answered all of my questions and made my visit easy and unstressful! Thanks again!

I asked them to check my windshield wipers and they said there was no issue. That was the same night as the thunderstorms and I have pictures that show the issue. I

Great help

The communication is absolutely off at this place. It seems that they just want to make money out of you. I start with time if purchase that i was told i had six services then ended up with four. At the time of service, i had communicated with Mr. Chow that im at a place that i cant receive text . So, the agreement was i get a call when my car is ready. I never received a call when i got home finally the text came through. It seems that everyone assumes that that the customer knows what to do, when i came to pick up my car i was told to go to cashier when i asked for explanation of my bill they told me to go to any service member. Instead of calling someone to come and explain the breakdown of my bill i had to walk to someone and he was rude.( i wish i wrote down his name).Of course Mr. chow never explained in detail and we didn't talk about my total bill. He was more worried to sell me services. At the end the valet guy(david) he doesn't talk or make an eye contact. I had to just follow him . He didn't tell me where to wait. Or if I should follow him or not. One more thing i had a loaner car and i was the one wjo told them i brought the car back . Horrible experience, I won't come back and I won't recommend your location to anyone i mean no-one for service or purchase. It's a shame for Lexus

Christian was very nice and helpful! By far my best experience for a servicing! Requesting all my appointments with him from now on!

We are satisfied

Your service technician was very knowledgeable and professional.

Dennis exemplifies all the traits you would hope someone within the car industry would. He was polite and inviting from my first interaction with him. Very personable, genuine and transparent. He is an asset to your team and I hope he continues to shine as an employee at crown lexus.

Friendly, prompt and ready when expected.

Very satisfying experience

Chris is the best and always takes care of me and answers all my questions and concerns!

Dennis is an awesome service representative. He’s knowledgeable, experienced and complimentary to the Lexus team. He is the go to representative, very respectful, courteous and ensures all customers needs are met without hesitation. Thank you for asking.

Chris went above and beyond helping me with several issues I was experiencing with my vehicle as well as with my lost key. He is very comfortable to work with, very knowledgeable and put me at ease he could sol e my concerns -and he did! Thank you Chris. I look forward to using your business card to schedule my car maintenance in a few weeks. Thank you for all of your help. Looking forward to bringing my car back to you in a few weeks for scheduled servicing.

Nice service

Complete care services

Nice guy and very professional

Thank you!

James was excellent! Very transparent and honest.