Helen was personable knowledgeable and good to work with!
3/13/2024
Brent M. VERIFIED CUSTOMER
Great representatives helped me today. Christian and Chow
3/13/2024
T.R.A R. VERIFIED CUSTOMER
Great experience Tony is great person he explain all the maintenance
3/13/2024
Juanita G. VERIFIED CUSTOMER
Mr Ruiz was a great service person. Very professional and still friendly and trusting.
3/13/2024
Hoa B. VERIFIED CUSTOMER
Excellent service. Tony has always professional & helpful to us.
We always appreciate and happy with the service from Lexus . Especially with the professional & knowledgeable that Tony has been with customers!
3/12/2024
Virgilio M. VERIFIED CUSTOMER
Faustino did a superb job providing a clear picture of what service was needed by my RX350. He was very professional and helpful. Great job.
3/12/2024
Quynh N. VERIFIED CUSTOMER
Great job for Chris
3/12/2024
Howard S. VERIFIED CUSTOMER
very friendly and helpful staff
3/12/2024
Christiaan C. VERIFIED CUSTOMER
Very efficient and friendly
3/12/2024
Bong P. VERIFIED CUSTOMER
Thanks for help from Mr Dennis Palacio.
Well explained for today's work and my extended warranty.
Thanks alot
3/12/2024
Virginia C. VERIFIED CUSTOMER
As usual, great prompt service
3/12/2024
Desiree P. VERIFIED CUSTOMER
Mr. Chow was super helpful and understanding. He was thorough. I really appreciate that they pop the hood with you present so that issues discovered are identified right there with you present.
3/12/2024
Pooja J. VERIFIED CUSTOMER
Mark was great, excellent service and kept in touch. However I’m less enthusiastic about the diagnosis. I took my car to an independent Toyota mechanic and was able to get the problem fixed quite easily for a fraction of the cost
3/12/2024
Josue V. VERIFIED CUSTOMER
She is knowledgeable, patient and demonstrates respect and has great customer service skills.
Thank you.
3/12/2024
Crystal F. VERIFIED CUSTOMER
Service part was great. The checking out part was horrible. The cashier who assisted me was rude and spoke no words and he body language was very rude. She only asked me to sign below and as I gave her back my paperwork she grabbed it aggressively and I said "do you speak?" She said nope! And walked away. I didn't understand why the attitude and why she seemed so upset. Clearly this person shouldn't be working in a place dealing with customer service.
Clearly there are many lexus dealerships I can take my car too and after this , it looks like that's what I will do.
I tried calling to speak to a manager but to my surprise no manager was available and the person who answered said a manager will be available till Wednesday. I asked if there was a manager in place well the other one is not there? They put me on hold for awhile and I hung up and called again and of course no I e answered. I have never been treated like this before and I have serviced 2 lexus cars here before. This is unexceptable and I don't understand how lexus would allow someone with this kind of attitude represent them.
3/12/2024
David P. VERIFIED CUSTOMER
We received our 2nd key but the manual key wasn't there. Now we have to come back to get it...not happy