I drove 4 hours to get my car serviced because of Tino. Outstanding service advisor and looks out for the customer
7/12/2025
Jorge F. VERIFIED CUSTOMER
Faustino was both professional and personable. He took care of everything promptly and kept us well informed through the process
7/12/2025
Cynthia S. VERIFIED CUSTOMER
Christian always the service writer that I can count on no doubt very professional very knowledgeable. Very honest I highly recommend him.
7/12/2025
Ruth F. VERIFIED CUSTOMER
Thank you for your service!
7/12/2025
Lok L. VERIFIED CUSTOMER
I did go to the nearest gas station to fill up the loaner. The gas pump stopped so I assumed the gas tank was 100 percent full. You guys still charged me $8.50 per gallon. I wasn't even given the chance to review the loaner agreement.
7/12/2025
Issam G. VERIFIED CUSTOMER
Thank you
7/12/2025
Lisa R. VERIFIED CUSTOMER
Great service experience
7/12/2025
Marielu B. VERIFIED CUSTOMER
Helen was great
7/12/2025
Divina T. VERIFIED CUSTOMER
Good service
7/11/2025
Sahat J. VERIFIED CUSTOMER
Christian was very helpful and accomodating.
7/11/2025
Troy S. VERIFIED CUSTOMER
Alfred was great. I had just washed my car and when the attendant brought my car back to me, admittedly I set him up and asked him if they washed my car, and he lied straight to my face and said yes, we cleaned it up for you. It doesn’t not affect my opinion of Lexus, but it is irritating that the dude handing me my keys, of all people, felt a need to be dishonest with me. It’s not a good look
7/11/2025
Vicki M. VERIFIED CUSTOMER
Jennifer was great! She kept me updated on the status of the repairs. She is helpful and efficient.
7/11/2025
Lauren B. VERIFIED CUSTOMER
Tony Hang defines excellence in customer service. He is the only reason I returned to Crown Lexus. His professionalism and integrity is remarkable. I will continue to promote Crown Lexus because of Tony.
7/11/2025
Eugenia C. VERIFIED CUSTOMER
Great service
7/11/2025
Michael P. VERIFIED CUSTOMER
Yes, when they washed my car, they just wiped it with a rag.It's a black car and they left little scratches on it, I have a lot of cars and I know paint and that was just b*******I like the when you wash a black car, you use water down and use a soft cloth that's b*******manager to call me back. I am so unhappy
7/11/2025
Ping C. VERIFIED CUSTOMER
Na
7/11/2025
Hipolito D. VERIFIED CUSTOMER
Helen is an exceptional service advisor
7/11/2025
Carlos V. VERIFIED CUSTOMER
Excellent! Will return!
7/11/2025
Henry M. VERIFIED CUSTOMER
JHelen did an Outstanding job
7/11/2025
Gregory K. VERIFIED CUSTOMER
Tony always makes you feel like you are their number one customer.