Jennifer was very professional and answered any question that I had about my vehicle. I appreciate her service and look forward to doing business with Lexus again
7/17/2025
Connie C. VERIFIED CUSTOMER
Helen is always honest and upfront with my repairs
7/17/2025
Laura Y. VERIFIED CUSTOMER
Frank did a great job, very professional and courteous.
Very pleasant experience,
Thank you Frank.
7/17/2025
Sharon H. VERIFIED CUSTOMER
Thank you for such complete, efficient service! I appreciate the care and thorough evaluation of the condition and service needs of my favorite car!????
7/17/2025
Bindy R. VERIFIED CUSTOMER
Gerardo Temores and Helen Kassel are the best consultants around. I will always return to your service department for the exceptional service from them both.
7/17/2025
Augie E. VERIFIED CUSTOMER
I had a great experience it didn’t take long they took care of me right away I got in the same day I called
7/16/2025
Sabrina H. VERIFIED CUSTOMER
I waited 3 hours for my services. Had an appointment at 2:30 but did not leave until 5:30. I told the girl clearly I was waiting there well I must’ve stepped to the restroom while she came to “look for me” because at 5:30 she finally came back up to me. One text was sent saying to allow “15 minutes to do paperwork” but no messages followed after and no one came to “look for me waiting in the lobby” nothing. Then the girl at the checkout counter was assisting the lady In front of me. When I finally walked up she did not greet me did not say “give me a second to wrap up this paperwork from the guest in front of you” nothing was said to me so I’m looking at her and finally ask “do I give you this receipt” to which she snapped and said “one second”. Terrible terrible terrible customer service.
7/16/2025
Caroline O. VERIFIED CUSTOMER
Excellent service
7/16/2025
Jennifer J. VERIFIED CUSTOMER
Alfred Nungaray is AMAZING!!! Afternoon I had a bad experience with one of his employees last year, Alfred is always available to me to make sure everything goes smoothly. I am so grateful to him. What was a dreaded experience a year and a half ago is now a positive experience because of him. Thank you, Alfred.
7/16/2025
Virginia M. VERIFIED CUSTOMER
George was courteous, professional and knowledgeable. He comminicated with me regarding progress.
7/16/2025
Marshall L. VERIFIED CUSTOMER
The best service always from Helen Kassel and service department . Couldn’t be more satisfied.
7/16/2025
Karen C. VERIFIED CUSTOMER
I returned to Crown Lexus for car maintenance because of Tino. He has a history of providing top notch service!
7/16/2025
Kanika K. VERIFIED CUSTOMER
Tino did an amazing job with my car! 5 stars. Will definitely come back to crown!
7/16/2025
William P. VERIFIED CUSTOMER
Tino is always fast and friendly.
7/16/2025
George S. VERIFIED CUSTOMER
Total satisfaction as usual.
7/16/2025
Loc N. VERIFIED CUSTOMER
Mark is professional and friendly services
7/15/2025
Barron J. VERIFIED CUSTOMER
Yes Frank was very knowledgeable with our vehicle
7/15/2025
Anthony M. VERIFIED CUSTOMER
Always great service.. Tony Hang takes care of me and my families vehicles in a timely matter. ALWAYS VERY HELPFUL.. He is an asset to that department /dealership /organization.
7/15/2025
Sandra O. VERIFIED CUSTOMER
I had a great visit today everything went smoothly I was kept informed on the status and findings in my car. Greatly appreciated