I brought my new car in for the 5,000 mile service, and my service advisor George Gonzalez was very helpful. I told him that the Mark Levinson sound system wasn’t working very well for the back seats. George fixed that in a few minutes, showing me how to make adjustments to the sound system. The 5,000 mile service then went smoothly, and my car was ready on time. Great service!
9/3/2025
Shinyoung K. VERIFIED CUSTOMER
He is always kind and help me well.
9/3/2025
Erika R. VERIFIED CUSTOMER
I normally don’t like to comment but she seemed busy talking to several people. My vehicle was ready and she never bothered to get me and she knew I was waiting. I waited an additional 45 min until i interrupted her conversation and she stated oh yes it’s ready. I just walked to my vehicle and waited for my keys I didn’t wait for valet to drive it around. Conversation seemed more personal that was the frustrating part and having to wait until 1045 when it was ready and up front by 1011am.
9/3/2025
Ralph V. VERIFIED CUSTOMER
The car was ot washed as expected . The service looks like it was done well.
9/3/2025
Jerry H. VERIFIED CUSTOMER
Keep up the good work. More power!
9/3/2025
Deborah C. VERIFIED CUSTOMER
Thanks Jennifer your service was great today. I will request you next service ????
9/3/2025
Tom S. VERIFIED CUSTOMER
Robert handled the service and seat belt buckle repairs very well—he was friendly, explained repair status, and provided a loaner car over the holiday weekend while parts were enroute. Very impressive service commitment.
9/3/2025
Cecelia C. VERIFIED CUSTOMER
Great job, Jennifer….
9/3/2025
Julie M. VERIFIED CUSTOMER
She was professional and very informative and lesson to my concern.
9/3/2025
Choon K. VERIFIED CUSTOMER
I purchased new RX 350 lately. I found the close and lock system was not working. I went to Crown Lexus today to get fixed. I waited there approximately 90 minutes to get fixed.I was told it was fixed. I came home and I tried to find it is fixed and working
. I found it is not fixed or I don’t know how to operate that device. Embarrassing.
May I advice you that please demonstrate it is fixed. The new RX350 has several new features that I don’t know how to to operate. Please demonstrate how to operate those features. Thank you for your patience.
9/3/2025
Barbara S. VERIFIED CUSTOMER
Helen is just the best. She is kind and considerate. If I ask her a question about my bill or anything about my car she answers my question completely. She is knowledgeable and I understand what she is saying. I always leave Lexus feeling confident my car was in good hands. Thank You, Helen.
9/3/2025
Ann S. VERIFIED CUSTOMER
Thank you
9/3/2025
Marlon V. VERIFIED CUSTOMER
Robert is amazing he communicated with me the whole time of my service with updates
9/3/2025
Xuedong L. VERIFIED CUSTOMER
New adviser sent me a very expensive offer for hybrid vent cleaning, I didn’t think it is necessary and I rejected it.
9/3/2025
Bessine R. VERIFIED CUSTOMER
Efficient service. I was in and out in no time. Mr. Conner is very knowledgeable and professional. He is a keeper!
9/3/2025
Iris M. VERIFIED CUSTOMER
Everything went great. Thank you for your service.
9/2/2025
Robert H. VERIFIED CUSTOMER
Always return my car washed and in a timely manner!