Faustino was very helpful he got my respect hope everyone is your department is the same thanks
9/9/2025
Chuck K. VERIFIED CUSTOMER
You have a Dream Team!!!
9/9/2025
Penelope M. VERIFIED CUSTOMER
10/10 service
9/9/2025
Edith R. VERIFIED CUSTOMER
Great job Robert
9/9/2025
Carrie V. VERIFIED CUSTOMER
Thank you for taking care of my needs and being attentive. I appreciate everyone at Crown!
9/9/2025
Guyron B. VERIFIED CUSTOMER
Christian was great ????
9/9/2025
Monica H. VERIFIED CUSTOMER
Great service!
9/9/2025
Karen J. VERIFIED CUSTOMER
Thank you Frank for your outstanding customer service
He listened to my concert and pass along the message to the mechanics
9/9/2025
David T. VERIFIED CUSTOMER
I feel that service has to come with good quality car wash.
I think that Lexus riverside can elevate their level of service.
9/8/2025
Monique V. VERIFIED CUSTOMER
He was very helpful. He provided excellent customer service. Offered me water, snacks. Made sure I was comfortable while waiting for my
Oil change. Everyone at Lexus was very helpful as well. Ty!
9/8/2025
Lee A. VERIFIED CUSTOMER
George Gonzalez didi it again. Superb service as always ????
9/8/2025
Jose O. VERIFIED CUSTOMER
Dear Crown Lexus Team,
On Saturday, September 6th, 2025, I brought my car in to have two rings replaced. Shortly after, I received a call from Crown Lexus advising that three wheels needed to be replaced. I proceeded with the repair and paid $1,600 out of pocket.
On my way home, the car’s system signaled that one of the wheels was losing air. I immediately exited the freeway to check, as my girlfriend was very concerned. I added air twice that same day, but this morning the tire was completely flat.
As a result, I now have to return to Crown Lexus tomorrow, and I will need to borrow another vehicle just to get to work. I am very disappointed with this experience, given the amount paid and the expectation of reliable service.
I kindly request immediate assistance to resolve this issue. Please let me know how Crown Lexus will address this situation as soon as possible.
Sincerely,
Jose O
9/7/2025
Alexander G. VERIFIED CUSTOMER
Michael was super friendly and helped me get in and out in a timely manner.
9/7/2025
Erika M. VERIFIED CUSTOMER
Great!
9/7/2025
Charey B. VERIFIED CUSTOMER
Robert was friendly and personable. Robert met me at my car the first thing this morning. The Crown Lexus team gives excellent customer service.
9/7/2025
Dev C. VERIFIED CUSTOMER
I’ve had the pleasure of working with Tony, my Lexus service advisor, for over a decade. Throughout the years, he has consistently demonstrated professionalism, attentiveness, and a deep understanding of my service needs. Tony has taken care of both my vehicles and my son’s, always going above and beyond to ensure everything is handled with precision and care.
His commitment to excellence and genuine customer focus make every visit seamless and reassuring. I wholeheartedly give Tony a 10/10 and highly recommend him to anyone seeking top-tier service and expertise.
9/7/2025
Kenneth C. VERIFIED CUSTOMER
Service advisor:895 Christian Santos was very helpful and went beyond to provide excellent service. Thank you
9/7/2025
Teenya B. VERIFIED CUSTOMER
Michael provided excellent service.
9/7/2025
Rhonda F. VERIFIED CUSTOMER
My experience with Tony is amazing. He is my guy. Great customer service. Thank you
9/7/2025
Jillian S. VERIFIED CUSTOMER
Thank you so much for making everything quick and easy! I truly appreciate all your help.