Damian Lillard Toyota Auto Repair Service

The service has improved so much. The personnel has always been so nice and professional. Thank you for asking.

Very nice man!

Waited over 2 hrs for an oil change as the service reps forgot that they needed to check my tire for the slow leak that it has, which they did not find in the end. Sat in the waiting room for an unknown amount of time with my vehicle completed as no one called for me. There was only myself and one other individual waiting in the waiting room, with several support staff sitting and doing nothing 30 ft away.

Happily surprised with the speed of your parts supply and mechanic’s prompt repair

Everyone was really nice but my complaint was that the outside temperature sensor won’t read above 85-86 degrees. I noticed this before in the last couple months since I bought it, but in the heat wave last week, it became really apparent as in the 105 degrees weather we had for several consecutive days. I can read the thermometer on the dash and it would not go above 85 or 86 degrees. The guy told me they would not be able to replicate the high temp. today because it was in the 70’s, so I would have to wait until it gets hot again and then bring it right in. He said they did run tests and the sensor was on the right temps they tested but they couldn’t test higher than 85 degrees. I know it works up to 85 degrees, i had already told him that. I also know it doesn’t read above 86. So apparently I have to wait for the ambient outside temperatures to go above 90 degrees, then run it the 40 miles from my home to you while it is still hot out to get it fixed??? I told him that under normal circumstances I completely understand the need to replicate the problem but in this case that is unreasonable to ask me to do that. I had even called in the day before and made sure a sensor would be in stock today. I will not be real happy when I am able to finally find an over 90 degree day that I am free to quickly drive the 40 miles to the dealership to get this replaced in my brand new Prius. I even spoke to the service manager but he gave me the same story about not being able to get reimbursed by Toyota if he doesn’t have it replicated. Surely, a billion dollar company like Toyota is able to understand an issue like this and take care of the problem. John S

Ok

Service was great. Very efficient and nice. Love the donuts and coffee. Thanks!

The wait time for a tire rotation and fluid check should not be 90 minutes. I had an 11 am appointment and left the building with my car at 12:30. At 5:11 pm on that same day I got a text saying my car was ready for pick up. I sure hope my oil changes are more organized and efficient!

I am so thankful for the beautiful way My tundra was given back to me. There is a little issue about the sensor on the tires. It still shows the light but the actual beauty of the exterior detailing by the folks in the shop Today is just magnificent !! Austin this morning, was a gentleman and certainly helped me out. After inquiring about the exterior detail, he showed me the prices and made sure that there was time that it could happen today . I’m thrilled and I will be back with my other Toyota in October. !!

John is a knowledgeable person in his field and has a very good personality

A great experience today-really like all the enhancements to the process, incorporating technology!

Lillard service staff are professional, kind, and fair. Great group of folks!

I thoroughly enjoyed having Isaiah as a service tech. He was able to accommodate me when I made an appointment error and schedule the wrong day. Isaiah gave me the impression that he listens and takes care of his customers service needs. He is definitely an valuable asset for Lillard Toyota.

Due to part not coming in when scheduled, instead of no charge service using TSB, I paid $321. Brake job $375 less $25 coupn it would have been $350 so I was given a $29 credit for my inconvenience. So from $0 to $321 for someone else's mistake does not seem fair. Also what should have been 2 hrs ended up being 3.5 hrs. I had other things planned that did not get done. This was my first major dealing with this dealership. Unfortunately it left me feeling cheated. If they had offered a split of the $350, it would have seemed fairer to me.

Service was efficient and as promised. At 4:30 the donuts were gone. Ok for me I am gluten free but other customers seemed disappointed. I was happy with the popcorn. I was surprised that as I explored current inventory of cars on the lot, no sales folks asked for my interest in cars. Though not immediately in the market. I will probably be shopping for a hybrid highlander within a year or so.

Thanks to all your staff. Appreciated

Thank you

April was so pleasant and helpful. I appreciate the comfortable waiting area and prompt service on my car. Thank you.

always pleasant service. Quick and efficient.

The only disappointment was the air filter and cabin filter wasn't changed out. I think what happened was wrong got engaged in discussing the brakes and AC. I thought it would be a part of the offer in the full service oil change