I will request Isaiah every time. He’s one of the best. Great communication. Completely different experience from my last visit with the last advisor when I didn’t want to come back. Glad I gave Lilliard one more chance.
8/12/2023
Leslie C. VERIFIED CUSTOMER
The online MultiPoint Inspection service form did not indicate that the tires had been rotated, but the printed report did. April reassured me that the tires had been rotated, but it causes doubt when the tech doesn’t check it off on the form.
The online tool indicates that there is a balance due, but this first service was supposed to be part of Toyota Care. I was checked out and told there was no amount due.
Austin was very helpful with the driver seat settings which had not been initialized properly at time of purchase. Not happy that my 2nd key fob has not been delivered. I’ve been waiting 5 months.
8/12/2023
Jeffrey F. VERIFIED CUSTOMER
AUSTEN WAS COMPLETELY AFULL SERVICE ADVISOR< VEERY FREINDLY AND CARING. PAY HIM WELL HE IS GREAT
8/12/2023
Maryalice M. VERIFIED CUSTOMER
The service was great, however the problem is not fixed. Everyone was very nice but I am still dealing with the problem I brought the car in for.
8/11/2023
Jacob C. VERIFIED CUSTOMER
Great service
8/10/2023
Jennifer K. VERIFIED CUSTOMER
Everyone was great in the service department, the cashier, and return calls.
I appreciate everyone and left with a good feeling and a smile on my face. THANK YOU!!!
8/10/2023
Sheryl G. VERIFIED CUSTOMER
John was quick and efficient. The service was done faster than I expected. I had a hard time reading the service report on my phone and John was quick to offer to print it.
I wish they would print it in color like they used to. It is a good visual and I keep them in my records.
8/10/2023
Eric M. VERIFIED CUSTOMER
Thanks
8/10/2023
Jerry R. VERIFIED CUSTOMER
I really appreciated how positive Austen was in helping me with the problem with the repair of my truck.
8/10/2023
Jon B. VERIFIED CUSTOMER
Thank you!!!
8/9/2023
Scott K. VERIFIED CUSTOMER
My wife brought car in for service. When she got the car back she did not realize the passenger mirror was folded in until she was driving. By then it was too late to remedy the issue until parked at home. This did not effect the service though.
8/9/2023
Monica M. VERIFIED CUSTOMER
John is great! He's patient and thorough, and I look forward to having him as my service advisor when I return.
8/9/2023
John D. VERIFIED CUSTOMER
Isaiah B. was a knowledgeable rep. I would trust him with future possible issues with my rav4.
8/8/2023
David E. VERIFIED CUSTOMER
As always! Great service and communication throughout the entire process!
8/8/2023
Sadie P. VERIFIED CUSTOMER
Nice to be able to make an appointment and get in and out knowing the vehicle was well taken care of.
8/8/2023
John M. VERIFIED CUSTOMER
Excellent , friendly service. All requested items were properly addressed
8/8/2023
Jose R. VERIFIED CUSTOMER
They make a good job ????
8/6/2023
Sean D. VERIFIED CUSTOMER
Great
8/6/2023
Melani G. VERIFIED CUSTOMER
Thomas was excellent and a natural with customer service skills.