Delivered a day late and I wasn't made aware of late delivery until I had wasted an entire Saturday waiting for phone call. And even then I had to call twice. First time at noon someone in service said manager would call right back...never did. Finally I called back at 3:30 and Phil in sales took the time to investigate and called back in about ten minutes and said it would be there when he came in Sunday morning and he would have the keys. It was and he greeted me by name. He should be commended for his extra effort.
8/30/2023
Skye W. VERIFIED CUSTOMER
Great work. Great communication. Very happy
8/30/2023
Danielle D. VERIFIED CUSTOMER
April was great. Very informative, helpful and friendly.
8/29/2023
Jake B. VERIFIED CUSTOMER
Great as usual
8/29/2023
Richard D. VERIFIED CUSTOMER
Your technician didn't reset the tire sensor after rotating the tires. Hence the light came on as we drove home. I pressed the button and reset it so the light is out. Tires all measured ok.
8/29/2023
Michael G. VERIFIED CUSTOMER
It was great thank you for taking care of our car
8/29/2023
Claire M. VERIFIED CUSTOMER
Liked picture of parts that needed repair. Clear presentation of needed repairs
8/28/2023
Sandra C. VERIFIED CUSTOMER
Customer service and callbacks were very poor. Multiple weeks in the two month time span they had my vehicle. I would call in twice a week and never returned a call back. Only opening a warranty case with Toyota. Did I get a call back. I did receive information via email one other time after that it was a battle again to get my phone calls voicemails and emails answered by the service department and get any information from my vehicle.
8/28/2023
Gail H. VERIFIED CUSTOMER
I really appreciate the efficient and thorough service that I receive at Damian Lilliard’s Toyota.
8/27/2023
Gisella C. VERIFIED CUSTOMER
First time at the dealership (I bought my car strictly over the phone!). Everyone was friendly and accommodating. Super appreciated that since I ran late to my appointment. All my questions were answered and my car was taken care of.
8/26/2023
Tom G. VERIFIED CUSTOMER
Quick and efficient, friendly and helpful
8/26/2023
Donna O. VERIFIED CUSTOMER
Thank you for the great experience, as always
8/26/2023
Barbara W. VERIFIED CUSTOMER
I was there an hour and 3/4 just to have the oil changed
8/26/2023
Susan R. VERIFIED CUSTOMER
I still would like to talk to John about the law forbidding selling a dangerous used car as the Power Buick did. I told them the car shimmied and they said they would fix the brakes and align the steering. They kept the car for two days and did neither. The front right wheel was LOOSE and they did nothing. My mechanic said it was dangerous and your dealership fixed it.
8/26/2023
Nels N. VERIFIED CUSTOMER
John is great to work with !!!
8/25/2023
Patrick B. VERIFIED CUSTOMER
Job well done! ????
8/25/2023
Jerene W. VERIFIED CUSTOMER
Thanks!
8/25/2023
Suellen H. VERIFIED CUSTOMER
I’m always treated so well by everyone in your service Dept.