Very happy with the service! The detail shop did an amazing job cleaning my car!!
11/1/2023
Preston P. VERIFIED CUSTOMER
Over the years we have appreciated the quality of the service rendered here plus it’s always a plus when everyone is so personable
11/1/2023
Randy O. VERIFIED CUSTOMER
I do not intend on returning for future service at your location. I dropped my car off at 9 am on 10/30. It was in for a service and a fuel pump recall. When I dropped my vehicle off, I stated I needed it back by 3pm and that I also did NOT want my tires rotated as I had just had that done. I was told that I would be contacted by 2pm if it would not be ready by 3pm. I never heard a word. I arrived at 3:40 pm to retrieve my vehicle. 40 min after I stated I needed it! It was STILL not ready, yet I had not received a phone call. So my children and I waited until 4:15 for the car to be done. Upon completion when I received my statement it specifically stated that the tires had been rotated despite what I told the gal when I dropped off! So after I left your facility I had to take it back to the tire facility I had previously had my tires done at and have them put back into the proper location!
10/31/2023
Janel D. VERIFIED CUSTOMER
Everything was completed in an efficient and professional manner.
10/31/2023
Kevin P. VERIFIED CUSTOMER
Always good...love the donuts
10/31/2023
Howard S. VERIFIED CUSTOMER
Everything was great
10/31/2023
Lori S. VERIFIED CUSTOMER
Very very nice man. Polite and friendly.
10/31/2023
Jefferey B. VERIFIED CUSTOMER
You are welcome.
10/30/2023
Glenda R. VERIFIED CUSTOMER
Service was great but it was way past our scheduled appointment time (about 1 hour, 10 minutes) when they finally got our Highlander into the service area. Not sure what caused that; no one acknowledged why & we didn’t ask.
10/30/2023
Joyce G. VERIFIED CUSTOMER
Good work
10/29/2023
Mackenzi S. VERIFIED CUSTOMER
Thomas was great and really kind to me. I did not have a problem with his service. I do have frustrations with the fact that my car’s back hatch is not latching and I mentioned this. They said if it doesn’t malfunction in an hour, technicians have to move on. I get you have to follow a schedule, but I don’t get why I don’t really have access to a whole section of my car even though I came with a video of the issue and mentioned that it has refused to latch 3 times in the last 2 weeks, once making me late to my job. Nothing was done about it. It would have been nice to be offered an alternate solution. My car is not working properly and it needs to be fixed before my warranty is up or else I have to pay for it out of pocket which seems wrong. I brought it in within the warranty’s guidelines. I did what I was supposed to do and with some online research and the admission of the gentleman who checked me in (I believe that was Thomas but I could be mistaken), this is a common problem with the power doors in Toyotas. I am frustrated and would love to have my car fixed.
10/29/2023
Richard N. VERIFIED CUSTOMER
Quick friendly service
10/28/2023
Rob A. VERIFIED CUSTOMER
Thanks for servicing my Toyota.
I rely on this car for all of my transportation needs.
10/28/2023
Carl A. VERIFIED CUSTOMER
Thank you for figuring that out.
10/28/2023
Emilia B. VERIFIED CUSTOMER
It took a while but everyone was very nice
10/27/2023
Kyran C. VERIFIED CUSTOMER
They were able to do the work and he was able to get it done quickly, which saved me money. I appreciate all your help.
10/27/2023
Catherine H. VERIFIED CUSTOMER
I was very satisfied with the service.
10/26/2023
Larry B. VERIFIED CUSTOMER
John did an excellent job! He was very helpful and courteous. I am impressed with the excellent customer service at the dealership.
10/26/2023
Doc W. VERIFIED CUSTOMER
Ive been a customer since 2022 and wouldn't go anywhere else. ISAIAH was friendly and knowledgeable.
Thanks.
Sincerely,
Doc V. Wilde,
10/26/2023
Raymond A. VERIFIED CUSTOMER
Can't read documents texted to phone (without yet another app???).