I came at 3:10 for a 3:15 appointment. I was told they were running behind and it would take about 11/2 hours. That was fine with me. 4:45 came and went and it was close to 5:30 before it was ready. I understand and I appreciate the service but I would have appreciated an update.
I was told that everything looked fine but usually they go over all the findings.
11/13/2023
Nick L. VERIFIED CUSTOMER
Everyone has been extra nice we are having problems getting this Prius fixed but Axel and Isaiah have been great about everything hopefully we can get this taken care of and I'm sure they will
11/12/2023
Karen W. VERIFIED CUSTOMER
I just really appreciated the time Austen took to explain exactly what the problem was with my car. He kept me updated as this was a multi day repair.
11/11/2023
Jose M. VERIFIED CUSTOMER
Excelente thank
11/11/2023
Mac W. VERIFIED CUSTOMER
Austen was very helpful and explained everything thoroughly and thoughtfully.
11/11/2023
Sandee W. VERIFIED CUSTOMER
Conflicting information on when next service is needed.
11/11/2023
Nels N. VERIFIED CUSTOMER
John was great to work with! We have two Toyotas that are always serviced at this location.
11/10/2023
Christine A. VERIFIED CUSTOMER
Austen is a true professional and I can't say enough in support of him as it relates to his work. I feel so confident and well taken care of, I have and will only request him as my service writer. Kudos to Jason, my mechanic for doing an excellent job repairing and maintaining my vehicle. It's such a relief to have trust in my mechanic!
11/10/2023
Tiffany G. VERIFIED CUSTOMER
Excellent as always. Really appreciated the call to bring car in as I’m extremely busy and the extra reminder was welcomed! And the service department got me in same day. So appreciated.
11/10/2023
Judith B. VERIFIED CUSTOMER
You are all so professional, and kind
11/10/2023
Christopher S. VERIFIED CUSTOMER
The parts manager Steven and Austen were amazing and made my experience a great one!! I am very satisfied with the results and am glad I chose Toyota!
11/10/2023
Charles G. VERIFIED CUSTOMER
Consistently great service thank you
11/9/2023
Judith H. VERIFIED CUSTOMER
Ty
11/9/2023
Sherry W. VERIFIED CUSTOMER
Always pleasant
11/9/2023
Sandra D. VERIFIED CUSTOMER
When I made the appointment to have new tires installed i was advised that this was a two hour job. Timing was important to me as I had a 1230 appt to keep. I arrived at 10 AM. The job was not finished until 1:30. During those 3 1/2 hours that I sat in the waiting room I was not kept informed of the delay. I had to specifically approach the desk at noon and ask about progress which is when I was told that it was taking longer than expected. I therefore missed my 12:30 appt. This service dealership has disappointed me on my last two visits.
11/8/2023
Carol B. VERIFIED CUSTOMER
As always the staff was friendly, welcoming and quickly had my vehicle in for the issue. Everything was handled and I was back on the road in about one hour. Thank you.
Larry
11/8/2023
Timothy C. VERIFIED CUSTOMER
Last time i came in for an oil chage there was a coupon discount aavable but your service rep acted like he did know anything about it .. I was sitting there for waiting for it to be done and them giving the discounts to others. At the timpaument he said he didnt know anything about it . I pointed out the coupon sitting on his desk . Got the discount. This time i had scheduled a 30,000 i come in for the service and get told only an ooil chsnge was scheduled and f hey are short staffed ,could not do the 30,000. If i reschedule they would give me a discount . I reshceduled fot the next day. At time of payment i menetioned the discount was told yes 10.00 $ . WTf is that ok fine whatever . I didnt even get that on my bill . Im very upset i feel that your shop is dishonest and I will not return to you guys .
11/8/2023
Rebecca M. VERIFIED CUSTOMER
The service team members I interacted with were Great ?? Salesperson Anthony was pleasant and personable as always ????????
11/8/2023
Linda V. VERIFIED CUSTOMER
Would have been nice if I could have been called ahead of time to let me know at the time of my first appointment on Monday that service was 1-1/2 to 1 hours behind because of a lack of lube technicians. Would have saved a trip in if I could have just rescheduled by phone.