Truck was done in 45 minutes, but waited 45 more minutes until I had to prompt the service department to get to give me the results and billing. I was waiting at the location and saw the service conducted and truck parked until I said something.
11/8/2023
Victoria B. VERIFIED CUSTOMER
Appt. was 11:30; it took 2 hours and 40 minutes for an oil and wiper change? No one came to the waiting area to explain the delay and no one apologized for it. The only thing done with urgency was the appeal for payment!!!Apparently, customer service is not your strongest skill. Now I question your workmanship!!!
11/7/2023
Greg Y. VERIFIED CUSTOMER
They didn’t finish the job like they said they would and now l have to waste a half a day off to take it back in. Other than that, very polite, it’s hard to explain on a survey questionnaire
11/7/2023
Alicia C. VERIFIED CUSTOMER
Well done
11/6/2023
Elena L. VERIFIED CUSTOMER
From making the appointment, to the drop off and the pick up your team was exceptional and from here on out I wont take my car anywhere else!
11/5/2023
James H. VERIFIED CUSTOMER
Very nice, informative, and helpful in answering all our questions!
We would recommend this dealership to family and friends!!
Thank you very much
Jim and Anita Hall
11/5/2023
Justin F. VERIFIED CUSTOMER
Bro did his thing runs like dream
11/5/2023
Hubert P. VERIFIED CUSTOMER
Cost too much
11/4/2023
Danielle G. VERIFIED CUSTOMER
.
11/3/2023
Daniel O. VERIFIED CUSTOMER
Good service, I’d like you open early.
11/3/2023
Frederick K. VERIFIED CUSTOMER
I was treated promptly and respectfully. I appreciated being able to have my dog wait with me. He even had dog biscuits provided.
Julie, Fred's wife
11/3/2023
Peggy R. VERIFIED CUSTOMER
Everyone was truly professional and helpful. They made my experience so enjoyable. Thank you.
11/3/2023
Leeanne H. VERIFIED CUSTOMER
April rocks!!
11/3/2023
JANET W. VERIFIED CUSTOMER
We sat in your service department 3 hours one day and 5 hours the next because our air pressure light was on. It finally got fixed but I am exhausted and my back hurts so bad!
11/3/2023
Linda P. VERIFIED CUSTOMER
I asked them to look at my tires as the light was on. They apparently filled them to Spec but it is unclear if they looked at them to determine if I had a nail or screw. They were quicker with the oil change which I appreciated but told me they no longer accept the free oil change contract that I bought when I purchased the car-I just wish they would have notified me
11/2/2023
Arthur F. VERIFIED CUSTOMER
We have a life time agreement for oil, Filter, and tire rotation. We were told that when getting our 30k maintenance today this amount would be deducted from our bill....OOPS..NO. Lillard Toyota has decided not to honor these agreements any longer. Reason, previous ownership...and Lillard Toyota isn't making money? Poor business practice. And, is it legal????
11/1/2023
Sally W. VERIFIED CUSTOMER
The young gentleman who checked me in and out was superb. I wish I remembered his name. He checked my car afterward to see if the tail light worked and to see if the windshield wipers worked quietly. They did not so he tried a couple of things to see if the screechie sound would go away. It didn’t so he worked out in the rain and put on a new set of wipers. The new ones worked perfectly. He thought it was possible that the person who worked on my car may have missed that step. Kudos to the young man who helped me. Staff like him are part of why I come back for service and someday for another car.