Austin was great to work with. He is very polite and professional.
8/17/2023
Paula K. VERIFIED CUSTOMER
Very pleasant experience. Very polite and answered all my questions.
8/17/2023
Jodi C. VERIFIED CUSTOMER
Great job, as always!
8/17/2023
Mary K. VERIFIED CUSTOMER
Thank you John for the wonderful customer service.
8/17/2023
Thayer C. VERIFIED CUSTOMER
Terrific service advisor who was pleasant and eager to assist me from the moment I stepped out of my truck. Service like that is why I drive from SW Portland to McMinnville. Keep up the great work.
8/17/2023
Sheryl J. VERIFIED CUSTOMER
Yes, I trust Toyota. I own a Camry and have loved every moment. The Service team is great, friendly and professional. Thank you.
8/17/2023
Connie C. VERIFIED CUSTOMER
Thank you.
8/17/2023
Joshua S. VERIFIED CUSTOMER
Austin was just fine bent over backwards in fact to apologize. But there is a pattern of poor performance in the service department. The only reason I continue to go to your service center is it’s location
Last time I was in they were supposed to fix my brakes because this week, they had my car the entire day and at the end of the day said they were going to keep it to the next day. They were kind enough to give me a rental car for free
This time I ordered a seatbelt 4 to 6 weeks in advance, made the appointment at the same time to have it replaced , when I arrived to have it replaced and have my normal service done I asked them also to fix this week in breaks here. It is the next day same sound here it is the next day no seatbelt because it was never ordered.
So now, why should I even believe that my oil got changed yesterday and I got my standard service?
Come on guys.
8/16/2023
Rob A. VERIFIED CUSTOMER
John was very straightforward and businesslike in our discussion.
I like the no-pressure efficient manner he conducts.
8/16/2023
Mark S. VERIFIED CUSTOMER
Great service team. Have never been disappointed.
8/15/2023
Mark W. VERIFIED CUSTOMER
Isaiah was very professional and listened to my comments. He offered a solution to my problem. I trust him.
8/14/2023
Matthew J. VERIFIED CUSTOMER
Brought my truck in for 15000 mile service. 2 1/2 hours later they were done and when I got home I realized my tonneau cover was removed and disassembled in pieces laying in back of bed. I know there is a recall for the tonneau cover but your service department had no right to remove my property from my truck and not even have the courtesy to discuss it with me in any way, shape, or form. It was not mentioned or discussed with me before, during, or after my appointment. They just removed it on their own free will and didn’t even have the courtesy to tell me. I will NEVER do any business of any kind at your dealership again.
8/14/2023
Riley G. VERIFIED CUSTOMER
They were fairly quick with getting my cd’s out and we’re very polite the whole time, I got asked many times if I needed anything while waiting which cleared all worries.
8/14/2023
Nicholas B. VERIFIED CUSTOMER
I had a 1:45pm appointment. Work didn't even start on my vehicle until 3:05pm. I was told that things were behind because other people showed up late for their appointments. I showed up on time-- that's not my problem, but I was punished for being punctual.
If you're running almost an hour-and-a-half behind schedule, you should be calling people to let them know. It would be disrespectful of your employees' time if I showed up late for my appointment, so why isn't my time respected?
8/14/2023
Melissa M. VERIFIED CUSTOMER
Isaiah has been amazing in helping us get our car repaired and sorted out.
8/13/2023
Jennifer C. VERIFIED CUSTOMER
Always great!
8/13/2023
Bonnie L. VERIFIED CUSTOMER
April was friendly, polite and professional.
8/13/2023
Steve L. VERIFIED CUSTOMER
Isaiah has always been great to work with. His follow through is second to none!