Arrowhead BMW

Nick was excellent with the service and follow up

Thank you all tha service people very good job in my vehicle, really appreciate. ,

Very professional, efficient, and informative. Looking forward to continuing working with Mike.

Colin is always a total professional and a pleasure to work with. I prefer to work with Colin every time I need service. He’s an asset to the franchise, for sure.

After spending almost $1200. fixing a broken "light bulb" I woke up this morning seeing it still DOES'NT work!!!!!!!!!!!!!!!!

Great customer service. Dedicated to finding the issue with my vehicle. Repaired in a timely manner. Very welcoming.

Very professional

It was a very nice experience

Joe could not have been more helpful and responsive in helping us deal with the insurance claim and repairs to our vehicle. He is an absolute credit to Arrowhead BMW. Thank you.

Thank you

Steve was honest and a real pleasure to work with

Taylor was great! Taylor got me in at the time I requested and got me out even before he estimated. Taylor was very easy to work with.

Beautiful facility and Phillip was very helpful and friendly.

March 25, 2024: I took my car in for replacement of fuel pump and a recall I received in the mail. With 100% confidence that Arrowhead BMW will take care of my ca, it was such a disappointment! From the service department to the sales department, to the service manager and lead foreman, everyone involved, I probably can name them all, they did such a poor job handling my car. I was called on March 28th, 2 days after, that my car was ready for pick up. I picked up, paid $1600, went about my way and 5 minutes later in the freeway, my car started shaking and DSC Malfunction light on my dashboard came on. I immediately pulled to the slowest lane and called. Didn’t feel safe driving on the freeway, so I drove on the street back to the dealership. They gave me a loaner and told me they would call me the next day. April 3rd, 6 days later, they called me again that my car is ready. I was relieved and glad I can drive my car again. The weekend came, Sunday, April 7, my car stopped in the middle of the street. Out of gas!! But gas gauge said I still have 258 miles left. At this point, I knew this was not an accident or neglect on their part. I knew something fishy is happening! I have a 2009 328i. I take care of it! So I knew it could not have been an accident that there’s something wrong with it AGAIN! They have my car back! Gave me a loaner AGAIN, almost similar to my car, but of course newer. At this point, I already knew that this, my car, the loaner, the sales department calling me and offering to give me a trade in value for my car, is all NOT a coincidence but a STRATEGY! … April 11, my car is FINALLY READY AGAIN! This time, I asked that someone speaks to me about EVERYTHING that has happened to my car. Spoke to service manager, as expected, he owns up to all that has happened. He apologizes and takes responsibility of everything. At the end of this conversation, he does asked me if he can do anything for my car. I did mention that I have been wanting to get it detailed for awhile. He offers to do this for me as a complimentary from the dealership. Before I agreed to it, I did say, “For the record, I did not asked to speak to anyone, with intentions of getting something for free”! For the record! I agreed! I was contacted by the service manager a couple of times, that he was trying to get his detailers schedule so he can send him to me. That did not happen. Last text from me was, I agreed to bring my car to them and pick it up after. Guess what??? I have not heard from him… until today. May 3rd today, I waited to give this review with hopes that maybe, just maybe, that a big dealership like Arrowhead BMW, would just make mistakes like they did to my car. But that is not the case. I believe that everything that happened to my car, was not an accident.

Mike is very professional and truly has great customer service. I appreciate him with always trying to find the best deal and take care of his clients.

Awesome experience

Colin was absolutely the best and would be the reason I would Come back again and again. He has provided me the best service since I started bringing my vehicle to Arrowhead BMW.

Very satisfied.

The rep I was assigned to by your company, was not there as it was his day off. I had to wait 30 minutes to have a different rep check me in. My car was done for over 20 minutes before anyone contacted me. I’d give you a rating of 1 out of 10.

Excelent