This guy, Steve had a personality the rest of them act like they're high-and-mighty. But they forget they're working. They don't treat the customer very well. In many cases, after you buy the vehicle from this particular dealer. You're treated badly, but this gentleman who took care of me this time was sincere and he was on his a game.
5/9/2024
Linda F. VERIFIED CUSTOMER
Mike takes the time to answer all of my questions, and the customer service is excellent.
5/8/2024
Matthew R. VERIFIED CUSTOMER
You replaced my passenger side headlight, but made no attempt to adjust it to the proper height! It’s pointing at the sky… Do better next time.
5/8/2024
Scott B. VERIFIED CUSTOMER
I very much appreciate Nick’s diligence and tenacity in managing the warranty company and enabling me to get these repairs done.
5/8/2024
Sandra W. VERIFIED CUSTOMER
Colin went above and beyond, Thank you
5/8/2024
Shelly A. VERIFIED CUSTOMER
He was thorough, respectful and flexible throughout the entire process. He communicated in a timely manner and I appreciate the attention to detail!
5/8/2024
Terry C. VERIFIED CUSTOMER
Mike A always provides a very personalized service experience. Given he handles hundreds of service appointments, he always takes his time to explain everything and never rushes. He actually “listens”!! Very rare in today’s metric based world. THANKS MIKE A !!!
5/8/2024
Derek D. VERIFIED CUSTOMER
Jef was great. I didn’t always return his calls but felt I didn’t need to as well since he always left good detailed voicemails keeping me up to date on my vehicles progress.
5/8/2024
Richard D. VERIFIED CUSTOMER
Shane was Top Notch, no nonsense, recommended the type service he knew would useful for me, I can’t thank him enough. The information I received through conversation, text, and video about the condition of my car is invaluable. You guys delivered in the best possible way, thank you.
5/8/2024
Rhonda B. VERIFIED CUSTOMER
My appointment was for 8:30 and 2 hours later I find out they have not looked at my car. My time is as valuable as the next persons. But since mine was warranty or “free of charge” I feel it was ignored.
5/8/2024
Adriana Z. VERIFIED CUSTOMER
Superior service! Nothing compares!
5/8/2024
Tamica W. VERIFIED CUSTOMER
Michael O took very good care of me. He was trustworthy and provided top tier service. I really appreciated him. He is an asset to your company.
5/8/2024
Eric N. VERIFIED CUSTOMER
Had an appointment for vehicle maintenance with arrowhead BMW. The service here is wonderful. I was very pleased with my advisor. Michael O Because he had great communication and made sure to set me up with the best options for my money. He looked into getting me the highest amount of savings that he could get, and I’ve never had a dealership do that for me before. I give arrowhead BMW five stars
5/8/2024
David P. VERIFIED CUSTOMER
Excellent service!
5/7/2024
Chung Yueh. VERIFIED CUSTOMER
Good and detailed service
5/7/2024
Christopher H. VERIFIED CUSTOMER
Joseph was the most pleasant advisor I had at Arrowhead BMW. His professionalism and customer service was above my expectations. I was greatly impressed, and he made me feel like a VIP. Thank you for such a wonderful experience.