I was surprised that BMW Scottsdale Rd. didn’t reach out to me. I have dealt with that dealership for 30 years. Thanks for your service.
11/6/2025
Barbera S. VERIFIED CUSTOMER
Steve is a personable, professional, BMW should be proud to have him as one of their Service Agents. He kept me apprised about service progress and changes. Steve called me personally to let me know the status of a repair, proposed timeframe to repair and replacement, then called to inform me my vehicle was ready for pick up. Excellent Customer Service!!
11/6/2025
Reuben R. VERIFIED CUSTOMER
Joe did a great job. Awesome service.
11/6/2025
Isaac S. VERIFIED CUSTOMER
My service advisor was Troy and he did a very good and professional job
11/6/2025
James D. VERIFIED CUSTOMER
Well done, thank you.
11/6/2025
Steve B. VERIFIED CUSTOMER
He is awesome!
11/6/2025
Terence S. VERIFIED CUSTOMER
Troy is a very friendly, professional and knowledgeable individual. He makes my experience at BMW Arrowhead extremely smooth. He provides frequent updates as my vehicle is being serviced, while assuring me that all steps taken are within the guidelines of BMW’s policies. My experience with all staff members at BMW Arrowhead has been outstanding!
11/5/2025
Charlene B. VERIFIED CUSTOMER
Excellent service . Efficient and personable
11/5/2025
David R. VERIFIED CUSTOMER
excellent service when i had a warning light issue
got the car in quickly with a loaner and resolved the issue within 24 hours
11/5/2025
Terence R. VERIFIED CUSTOMER
Colin is the best and a credit to Arrowhead BMW????????
11/5/2025
Brenda R. VERIFIED CUSTOMER
Troy was awesome. He kept us up to date and worked hard to get us a loaner car since we didn’t have another while waiting for our part to come in.
11/5/2025
Chris M. VERIFIED CUSTOMER
Great customer service from Mike! Will definitely return, thanks!
11/5/2025
Lachiel M. VERIFIED CUSTOMER
Steve is professional and quick to have work completed. I appreciate the personal attention he takes when I bring my vehicle in for any kind of service.
11/5/2025
Mikeal K. VERIFIED CUSTOMER
Mike did a great job! He was kind and made the experience enjoyable! Thank you!
11/5/2025
Justin H. VERIFIED CUSTOMER
I know I sound like a broken record however, Carmella never fails to go above and beyond. She is absolutely the best service advisor! Best in class service! Thank you!
11/5/2025
Randall S. VERIFIED CUSTOMER
Joe was great and attentive to my concerns.
11/5/2025
Mary V. VERIFIED CUSTOMER
Taylor service advisor great and fast service and follow up. Thank you
11/5/2025
Nancy S. VERIFIED CUSTOMER
I couldn't believe that the exact same repair had doubled in labor cost in 2 years. On top of that you charged me 3% for using mt Mastercard on a $1600 overpriced repair. You lost me on ever returning
11/4/2025
Numeriano R. VERIFIED CUSTOMER
Good assistance provided by Mike.
11/4/2025
Ron B. VERIFIED CUSTOMER
I’m very satisfied with service and accommodation I’m definitely coming back, thank you Shane