Troy was very helpful during the entire process. He was very thorough with the breakdowns and recommendations. He was very knowledgeable about with the parts and services. Troy helped with the warranty process and ensured I had a hassle free service and repair. Updates were timely and always kept me in the loop. I would recommend Troy to anyone looking to service their vehicle 1000%.
3/25/2026
Omar V. VERIFIED CUSTOMER
I had a great experience working with Steve Emery at BMW Arrowhead. He was professional, knowledgeable, and kept me updated throughout the entire process. He made everything smooth and stress-free, and I really appreciated his attention to detail and customer service. Highly recommend asking for Steve if you want top-tier service.
3/25/2026
Joanna R. VERIFIED CUSTOMER
Terrible.
3/25/2026
Charles S. VERIFIED CUSTOMER
If it wasn't for Carmella and her due diligence with dealing with our warranty contract I don't know that we would be customers at Arrohead BMW.
3/25/2026
Keith H. VERIFIED CUSTOMER
It was great working with Troy. He was timely and considerate. Excellent service
3/25/2026
Debe C. VERIFIED CUSTOMER
I will definitely fill out the survey when it arrives. Troy did an outstanding job in helping me with my x3. I have total confidence in him and am grateful he is my service advisor!
3/25/2026
Lavanya G. VERIFIED CUSTOMER
All issues were addressed and vehicle is in good condition.
Carmella is proactive in handling issues related to maintenance packages and get the new brakes installed.
3/25/2026
James R. VERIFIED CUSTOMER
Carmella does an amazing job. Knowledgeable, courteous and professional.
3/25/2026
Richard M. VERIFIED CUSTOMER
A terrible experience. I will not bring my vehicle to for service again. A real rup off.
3/25/2026
Ivette G. VERIFIED CUSTOMER
Manny communicated immediately with all the questions I had about my car. I approached his time on helping me with my car
3/24/2026
Larry P. VERIFIED CUSTOMER
The technicians were both professional and knowledgeable.
3/24/2026
Mario D. VERIFIED CUSTOMER
Thank you for the service you rendered. I do appreciate the kindness and accommodation given to me. Kudos to Manny Botello.
3/24/2026
Micheal B. VERIFIED CUSTOMER
Manny. What can I say? Phenomenal experience!
3/23/2026
Jacoba J. VERIFIED CUSTOMER
She is absolutely the best service advisor.
3/23/2026
John Y. VERIFIED CUSTOMER
Joseph is an extremely gifted customer representative for arrowhead BMW.
Joseph has a way of making you a customer feel special an important,
He keeps you informed of the progress of your vehicle.
Unfortunately today, in much of business we have lost the communication and caring about the customer, instead just goes through the motions of their job.
Joseph should be giving Customer service classes on how to treat a customer with dignity and respect.
BMW of Arrowhead is truly fortunate to have individuals like Joseph working for them.
Thank you for the pleasure of letting you know about one of your finest employees.
Respectfully, John W Young
3/23/2026
Dalone L. VERIFIED CUSTOMER
Joe was incredible. He delivered excellent customer service with kindness. He will be my for as long as I drive BMW.