It was a great service experience and took care of all problem it had related to battery and errors. Also Steve Emery was really helpful and frequently updated the status of car while it was in service
3/18/2026
Carmax El. VERIFIED CUSTOMER
Excellent service
3/18/2026
James B. VERIFIED CUSTOMER
Very personable, professional, and Matt kept me informed.
3/18/2026
Richard S. VERIFIED CUSTOMER
Matt is awesome! He always has a can do attitude and goes above and beyond!
3/18/2026
Jason W. VERIFIED CUSTOMER
Carmella is the best! Couldn't be happier with the service. She went above and beyond to make sure our vehicle received any and all needed services. Thank you so much!
3/18/2026
Roel F. VERIFIED CUSTOMER
Jay was a true professional and a credit to your business
3/18/2026
Renee L. VERIFIED CUSTOMER
Everything went great Steve was very friendly and answered all my questions and concerns great service.
3/18/2026
Romulo G. VERIFIED CUSTOMER
Carmela consistently provides great customer service and encourage the dealership to recognize her for doing a great job.
3/17/2026
Errin T. VERIFIED CUSTOMER
The service today was absolutely amazing. I appreciated the communication the ease with which it was completed and the professionalism all around.
3/17/2026
Madison L. VERIFIED CUSTOMER
Colin was great
3/17/2026
Ieesuck J. VERIFIED CUSTOMER
Jay was very supportive and patient. His service was very professional. Two thumbs up!
3/17/2026
Diana D. VERIFIED CUSTOMER
He… Earl was great and extremely helpful. Thank you for making his service available. This is why I buy BMW, for service excellence !
3/17/2026
Anthony P. VERIFIED CUSTOMER
Steve Emery was the consummate professional. I was impressed with how Steve checked both of my warranties for my service needs. I have always been treated great when coming to Arrowhead for service. This time was different we discussed my service needs along with small talk. Steve went way above my expectations. Steve’s actions are a
Testament to the management team’s expectations.
Anthony P
3/17/2026
Theresa G. VERIFIED CUSTOMER
Joe is always amazing! He always make sure that everything is perfect!
3/17/2026
Anthony D. VERIFIED CUSTOMER
Joe was absolutely spectacular in the service department from the phone call to meeting him and forming a relationship with him. He is a great guy!
3/17/2026
Leah E. VERIFIED CUSTOMER
Manny was very professional, and I would like to work with him every time. 11/10
3/17/2026
David P. VERIFIED CUSTOMER
Colin Never disappoints always attentive and ready to take care of me even at last minutes notice. I have referred a few friends to him so far and they love him as well!!
3/16/2026
Robert H. VERIFIED CUSTOMER
Joe was very professional and easy to work with. He followed up on things I asked him to do.
3/16/2026
Patricia R. VERIFIED CUSTOMER
No
3/16/2026
Lachiel M. VERIFIED CUSTOMER
I absolutely adore my 2021 X7. The service I’ve received from Arrowhead BMW, particularly from Steve Emery, has been exceptional. The staff always makes me feel valued and ensures that my concerns are promptly addressed.