Asked to use the financing shown on the desk and was told that it takes too long to process. I’ve used it twice before and it only took seconds.
4/30/2026
Devyn T. VERIFIED CUSTOMER
Carmella is the best service advisor I’ve ever had
4/30/2026
Donovan L. VERIFIED CUSTOMER
Troy communicated with me every step of the way. The text video was also clarifying of the present iss and what to expect. The vehicle intake and discharge process was smooth. Thanks Troy for a great service experience.
4/30/2026
Daisy S. VERIFIED CUSTOMER
Carmella is the best.
4/30/2026
Ruben C. VERIFIED CUSTOMER
Always impressed with the consistent VIP treatment and excellent customer service provided by Steve who I consider a First Class BMW Service expert
He takes the time to visit with his customers and make sure to address any and all BMW service issues
4/30/2026
Martin W. VERIFIED CUSTOMER
I waited for 30 minutes for someone to help me. After I finally was helped Troy did fine.
4/30/2026
Justin J. VERIFIED CUSTOMER
100/10. Ms.gomez sets a level of confidence, resolve, and comfort with me. She is my go to for all things beemer.
4/30/2026
Nupur D. VERIFIED CUSTOMER
The service was great and smooth
4/30/2026
Timothy F. VERIFIED CUSTOMER
Was helpful and got everything done for me. Thanks!
4/30/2026
Carol P. VERIFIED CUSTOMER
Magic Mike is amazing. Thank you for the recommendation as our service advisor.
4/30/2026
Adam B. VERIFIED CUSTOMER
Carmella is wonderful. She makes it easy to do business. My expectations are managed and there are no surprises
4/30/2026
Aaron V. VERIFIED CUSTOMER
Very professional service from Arrowhead BMW as expected.
4/30/2026
Richard H. VERIFIED CUSTOMER
⭐️⭐️⭐️⭐️⭐️
George, ( technicians) and Genius- Dev all played a great part of my complete satisfaction of the job they performed to get my car back to me. I am definitely sold on coming back to Arrowhead BMW. I feel confident that my car will be serviced the right way. Thank you Arrowhead BMW
4/30/2026
Rhea Farms. VERIFIED CUSTOMER
I always look forward to taking our vehicles to Arrowhead and George has always done a great job!!
Thanks
Kurt
4/30/2026
Karen S. VERIFIED CUSTOMER
Once again, Colin is the best. He goes above and beyond for customer satisfaction.
4/30/2026
Shawntay C. VERIFIED CUSTOMER
Love Carmella, she’s the main reason we continue to return to BMW Arrowhead!
4/29/2026
Jim B. VERIFIED CUSTOMER
Shane was great to work with. My only little complaint is I wish they
Would have washed the car after it sat out for a few days. I did request they don’t wash it, but by the time I got the car back it it needed it.
Looked like the car got some rain with dirt spots or maybe some water overspray from where the car was. Like I said minor detail. It would have taken someone to really go out of there way to catch this.
Again it was nice working with Shane.
4/29/2026
Judith J. VERIFIED CUSTOMER
I was given a quote for a repair, which was a ridiculous amount, when I went to pick my car up, I was then told they misquoted my by $5,000.00!! I already spent $7,000.00 in February of this year, I am not going to sink anymore money into this car. This is my first, and will absolutely, be my last! This has been nothing but a money pit pain in my **** car. George was very helpful, he was actually the one who found I was misquoted. He was great! But to ever own another BMW, ABSOLUTELY NOT, NEVER AGAIN!
4/29/2026
Kayvon M. VERIFIED CUSTOMER
John was very helpful and took care of us on short notice. Hope to work with him again.