First of all. I love Troy and I have no complaints regarding him. But my Sunroof that was supposed to be “repaired” has a **** crack in it. This is ridiculous and horrible service. Second you guys left my car in the sun with no visor and my dashboard is peeling. This has to be the worst service my car has received!
3/15/2026
Robrielle D. VERIFIED CUSTOMER
Jay was extremely professional and informative during our interaction. He was extremely timely with all of the responses and quotes for my service. Also Dakota, the service technician and Jay were very assuring and professional and kind. I am highly impressed by the Arrrowhead BMW team and their mobile services. I will be a returning customer as long as the service continues to be top tier like I experienced today. Thank you and Jay and Dakota deserve all the accolades! We are impressed with our service today.
3/15/2026
Patrice J. VERIFIED CUSTOMER
Mike always makes my experience amazing! He kept me informed on the status of my vehicle and discussed needed repairs as well. It’s great to work with someone you trust.
3/15/2026
Bob J. VERIFIED CUSTOMER
Frankie was great, Austin who came out did a great job too.
3/15/2026
Tony M. VERIFIED CUSTOMER
Colin is amazing. He's always thorough, on time, patient, and very courteous.
3/14/2026
Omar G. VERIFIED CUSTOMER
Great attention by Steve and great communication and an 100/10 service I will definitely go back with Steve for any other services on the future
3/14/2026
Olivia C. VERIFIED CUSTOMER
Mike is the best ever I’d fill out 10 billion surveys for him
3/14/2026
Cindy P. VERIFIED CUSTOMER
My BMW service advisor always provides excellent customer service. He’s very hands-on, professional, and makes every visit a great experience
3/14/2026
Christie W. VERIFIED CUSTOMER
Joe is very personable and professional. Kind and engaging. Devin your service manager goes above and beyond and is so kind and lovely.
3/14/2026
Ernestine J. VERIFIED CUSTOMER
I always enjoy having Mike my Service Rep.
3/14/2026
Raul N. VERIFIED CUSTOMER
Great service ,accurate diagnostic,the service people make you feel like part of the family.
3/14/2026
Tristin S. VERIFIED CUSTOMER
Helpful and nice excited to work together again!
3/14/2026
Raisins M. VERIFIED CUSTOMER
Troy was professional, kinda and helpful.
3/13/2026
Alex S. VERIFIED CUSTOMER
He’s awesome and always looks out for me!
3/13/2026
Vicki N. VERIFIED CUSTOMER
Greatly appreciated
3/13/2026
Cairo J. VERIFIED CUSTOMER
Matt was the best person I’ve ever worked with at any BMW location, and I’ve been to plenty. Not only did he make the experience super easy, but was super communicative without being overbearing. This was true customer service and your team should be proud to have him.
3/13/2026
Joseph B. VERIFIED CUSTOMER
Carmella and the AH BMW team are awesome!
3/13/2026
Dillon Z. VERIFIED CUSTOMER
Steve was excellent to work with. His customer service was top notch, and I will refer others to him.
3/13/2026
Keith F. VERIFIED CUSTOMER
My service advisor took care of us from start to finish. We appreciate the fine customer service and attention to detail.
3/13/2026
Michael S. VERIFIED CUSTOMER
George is great! Great customer human interaction!