I was disappointed that I was quoted $1800 for the repair only to get a charge for $2100 because of a $255 diagnostic charge… Then when I check out you charge 3% for using a charge card. You have the best car on the road but you make it hard to brag about when you buckle and dime customers…
8/19/2025
Ron G. VERIFIED CUSTOMER
Working with Taylor on new 2025 convertible
8/19/2025
Jym N. VERIFIED CUSTOMER
Carmella has been the consummate professional and always good to us. She has represented BMW well!
8/19/2025
Chris B. VERIFIED CUSTOMER
Great Service.
8/19/2025
Jocelynn W. VERIFIED CUSTOMER
Carmella is the best and the only reason I come to service my BMW at Arrowhead BMW. Thank you Carmella for your best in class customer service!!
8/18/2025
Suvad H. VERIFIED CUSTOMER
Justin wasvery busy that day but he handled the job and got my recall done in a timely manner.
8/18/2025
Kristine R. VERIFIED CUSTOMER
Not enough communication was provided. I was confused as to when my car would be ready for pickup. Please do contact me.
8/18/2025
Mayte L. VERIFIED CUSTOMER
George was great and very professional
8/18/2025
Emilio G. VERIFIED CUSTOMER
Excellent service overall
8/17/2025
Michelle C. VERIFIED CUSTOMER
I'm always satisfied whenever I go to Arrowhead BMW and Mike Abreu when I have any concerns about my car, or just for routine maintenance.
8/17/2025
Tim M. VERIFIED CUSTOMER
Very good person and did a good job
8/17/2025
Michael P. VERIFIED CUSTOMER
Matt has done a fantastic job of explaining my options each time I come in for service. He keeps me updated on the progress of my car and I feel like he has my best interest.
8/17/2025
Jack F. VERIFIED CUSTOMER
Just wanted to mention that Shane was a professional he always is and that Devon took great care of me and was able to diagnose the issue that I was experiencing. This place has the greatest service of any BMW dealership that I’ve ever been at and I will continue to go to to have my car service at the establishment.
8/17/2025
John P. VERIFIED CUSTOMER
Shane and your staff was amazing really went the extra mile for me today!
8/17/2025
Dakota G. VERIFIED CUSTOMER
Phenomenal work as always, love bring my cars here I can’t get enough of spending my money here.
8/17/2025
Leonard S. VERIFIED CUSTOMER
Steve and his team did a great job keeping me informed and updating progress on a/c issue
8/17/2025
Lay S. VERIFIED CUSTOMER
Manny was terrific , help me and got my vehicle service in a well timing matter. This isn’t on him but my vehicle check light was never reset for the engine wheel and brake fluid that got changed out. It’s still showing red on my screen when I check my vehicle status.
8/17/2025
Ricardo T. VERIFIED CUSTOMER
Great and timely service
8/17/2025
Angela O. VERIFIED CUSTOMER
Carmella provided excellent service to me. Thanks Carmella.
8/17/2025
Denise W. VERIFIED CUSTOMER
Thank you. Devin by far is the absolutely best Service Manager Arrowhead BMW could have ever have hired. He gets above and beyond a score I can give. He is so personable and handles customer resolutions with a smile and gets it taken care of. I appreciate the above and beyond he has went. Best in the business!! I’m in HR and can tell u he is a keeper!! Denise