Excellent service. Professional and courteous. I will certainly use this service again. And tell my friends.
Lorie
6/4/2026
Bryce B. VERIFIED CUSTOMER
Matt was amazing and super helpful! The porters and service technician were kind and got the job done in a timely manner. Class act.
6/4/2026
Stacy G. VERIFIED CUSTOMER
Matthew is the best advisor I've ever had the pleasure of visiting. Top tier service. Phenomenal communication abilities. And respectful demeanor. I can't wait to be serviced by him in the future. Thank you, Matthew.
6/4/2026
Elijah B. VERIFIED CUSTOMER
Steve the service advisor was awesome!
6/4/2026
Jesse K. VERIFIED CUSTOMER
Carmella does a great job. However the service department is always completely over booked causing wait times beyond schedule appointments. I was told there was wide open appointments on Wednesday and when I arrived the garage was completely full and I had to wait 20 minutes to be seen. This is the norm every time my wife or I go for service there and it’s almost to the point that we are wondering if we should just show up 20-30 minutes late for our scheduled appointment time. Again, Carmella does great and this is not her issue. This is an over scheduling issue and how the service department is handled in general.
6/4/2026
Veneus M. VERIFIED CUSTOMER
Manny was very thoughtful and caring. He understood my frustration with a few things and tried everything to make it right.I could not ask for more . He kept me updated throuh out my service.
6/4/2026
2019 Jfjm. VERIFIED CUSTOMER
Camilla did a great job getting everything done in a timely manner for us today, and got us to our other appointment we had today in time.
6/4/2026
Hunter S. VERIFIED CUSTOMER
Troy was awesome! Super helpful and communicative, I will definitely reach back out to him if I need anything in the future.
6/4/2026
Terry C. VERIFIED CUSTOMER
My service rep AWESOME! However a 3hr wait for an oil change was not acceptable
6/4/2026
Wally W. VERIFIED CUSTOMER
steve was great! thanks so much
6/3/2026
Andrew S. VERIFIED CUSTOMER
Joe is the best service advisor I have ever worked with. He’s one of a kind. Words can’t express my gratitude for his dedication and support.
6/3/2026
James L. VERIFIED CUSTOMER
Made an appointment for an oil change at 1:00, arrived at 12:30 and did not leave the dealership until after 3:00. Way too much time for an oil change. Don’t need the technician taking videos of the car on the rack, need them working on the car and getting me out sooner than 2.5 to 3 hours. Thank you
6/3/2026
Victor C. VERIFIED CUSTOMER
George is very professional, and we have a great rapport. I have met with him more than once, and he takes care of us.
6/3/2026
Cynthia O. VERIFIED CUSTOMER
Carmella Gomez is trying to provide customer support. The service team was supposed to fix the A/C. It was blowing warm air when I was called to pick up the car. This is fourth time this car is in service for A/C repair. Issue has not been identified, resolved, or repaired.
This repair situation needs to be elevated to management.
6/3/2026
Central Reservations. VERIFIED CUSTOMER
great service from Steve, as always
6/3/2026
Frederick C. VERIFIED CUSTOMER
Mike was very informative and thorough.
6/3/2026
Josh N. VERIFIED CUSTOMER
Mike was extremely professional and transparent about all my options and cost and even working on a Saturday to get things done.
6/2/2026
Jf C. VERIFIED CUSTOMER
Steve is a great guy and did whatever he could to assist, no problem there. He got me a loaner car for the 2 weeks my car spent in your shop. What was supposed to be a simple fix turned out to be quite a debacle. Your technicians don't seem to be that qualified and knowledgeable. That's a pity for a BMW dealership with that kind of pricing. I believe I paid too much for what again was supposed to be an easy repair, just because your technicians were no good. After the fact, I think I should have done it myself and I would have saved $100's.
6/2/2026
Jennifer T. VERIFIED CUSTOMER
I appreciate his willingness to help me out while I was stranded with a dead battery. When I arrived at the dealership, he greeted me with a warm smile and went over the paperwork and answered my questions about the different batteries types. He was able to provide a discount and loaner car for additional work that needed to get done. JOB Well done ????
6/2/2026
Benny P. VERIFIED CUSTOMER
Troy thoroughly communicated updates for my service appointment and made today an excellent experience.