Joe is the best service advisor I have ever worked with. He’s one of a kind. Words can’t express my gratitude for his dedication and support.
6/3/2026
James L. VERIFIED CUSTOMER
Made an appointment for an oil change at 1:00, arrived at 12:30 and did not leave the dealership until after 3:00. Way too much time for an oil change. Don’t need the technician taking videos of the car on the rack, need them working on the car and getting me out sooner than 2.5 to 3 hours. Thank you
6/3/2026
Victor C. VERIFIED CUSTOMER
George is very professional, and we have a great rapport. I have met with him more than once, and he takes care of us.
6/3/2026
Cynthia O. VERIFIED CUSTOMER
Carmella Gomez is trying to provide customer support. The service team was supposed to fix the A/C. It was blowing warm air when I was called to pick up the car. This is fourth time this car is in service for A/C repair. Issue has not been identified, resolved, or repaired.
This repair situation needs to be elevated to management.
6/3/2026
Central Reservations. VERIFIED CUSTOMER
great service from Steve, as always
6/3/2026
Frederick C. VERIFIED CUSTOMER
Mike was very informative and thorough.
6/3/2026
Josh N. VERIFIED CUSTOMER
Mike was extremely professional and transparent about all my options and cost and even working on a Saturday to get things done.
6/2/2026
Jf C. VERIFIED CUSTOMER
Steve is a great guy and did whatever he could to assist, no problem there. He got me a loaner car for the 2 weeks my car spent in your shop. What was supposed to be a simple fix turned out to be quite a debacle. Your technicians don't seem to be that qualified and knowledgeable. That's a pity for a BMW dealership with that kind of pricing. I believe I paid too much for what again was supposed to be an easy repair, just because your technicians were no good. After the fact, I think I should have done it myself and I would have saved $100's.
6/2/2026
Jennifer T. VERIFIED CUSTOMER
I appreciate his willingness to help me out while I was stranded with a dead battery. When I arrived at the dealership, he greeted me with a warm smile and went over the paperwork and answered my questions about the different batteries types. He was able to provide a discount and loaner car for additional work that needed to get done. JOB Well done ????
6/2/2026
Benny P. VERIFIED CUSTOMER
Troy thoroughly communicated updates for my service appointment and made today an excellent experience.
6/2/2026
Kaitlyn F. VERIFIED CUSTOMER
Super kind and great customer service!
6/2/2026
Corey L. VERIFIED CUSTOMER
Was very pleasant to work with Joseph as he was able to break down my options for any future task that need to be done. Everything was taken care of today in a timely matter.
6/2/2026
Janice D. VERIFIED CUSTOMER
Steve was very good at communicating every step on the progress of my vehicle repair
6/2/2026
Lacey T. VERIFIED CUSTOMER
Manny was great. Thanks
6/2/2026
Brett R. VERIFIED CUSTOMER
Everything was great
6/2/2026
Judith P. VERIFIED CUSTOMER
Frankie goes above and beyond to take care of customers. It seems to me that he needs more resources.
6/1/2026
Tina N. VERIFIED CUSTOMER
Was easy to work with and was good about status updates and schedule changes
6/1/2026
Devyn T. VERIFIED CUSTOMER
True professional
6/1/2026
Maria Q. VERIFIED CUSTOMER
Great service!
5/31/2026
Kim R. VERIFIED CUSTOMER
Excellent service, professional & honest service rep. Thank you Shane!