Shane did a great job keeping us informed every step of the way the car is running very smooth thanks to the mechanics as well. All round great experience
7/18/2026
John P. VERIFIED CUSTOMER
Short notice battery change required, in and out quickly. Very pleased with Matt
7/18/2026
Susan R. VERIFIED CUSTOMER
Mike is the best service manager I have ever dealt with to have a car maintenance completed. Right from step one through to completion, he’s on top of it all and keeps me well informed. He’s patient with my endless questions and reviews and explains everything I need to make informed decisions. I met Mike about three years ago when I moved to Az and I’m so glad that I did. His honesty and trustworthiness are apparent. I will always work with Mike. I can’t imagine anyone better.
7/18/2026
Paul S. VERIFIED CUSTOMER
Mike was amazing, as always. I have had issues with my car that has been difficult to detect the cause and verify the needed repairs. This has sometimes taken repeated visits to get the symptoms diagnosed and verified. He has been very accommodating and persistent to get repairs done properly and as quickly as possible.
7/18/2026
Patricia K. VERIFIED CUSTOMER
Mike's great!
7/18/2026
South Broadway. VERIFIED CUSTOMER
Matt was a pleasure to deal with. As an ex-automobile dealer, I understand the service writers job. He is an asset to your organization.
7/18/2026
Lesia S. VERIFIED CUSTOMER
I appreciate his work with extended warranty insurance, a fight for BMW parts.
7/18/2026
Nicole D. VERIFIED CUSTOMER
Joe is extremely professional and kind. I would love to work with him again.
7/18/2026
Juan M. VERIFIED CUSTOMER
Carmella was amazing
7/17/2026
Karen M. VERIFIED CUSTOMER
Best Rep around!
7/17/2026
Craig S. VERIFIED CUSTOMER
Mike is the best. He has that “can do-will do attitude. Make dealing with the Arrorwhead BMW dealer a pleasurable event.
7/17/2026
Kim T. VERIFIED CUSTOMER
Thanks for all
Your help! Tyler was awesome. I did however notice the passenger front side a/c vent control knob has been broken off. I was wondering when I can get my car back in to have it repaired or replaced.
7/17/2026
Brandi N. VERIFIED CUSTOMER
Troy was great with the video of the before. Just wishing there was a video of the after for certain services
7/17/2026
Laurence C. VERIFIED CUSTOMER
Yes he provided great customer service.
7/17/2026
Sheri A. VERIFIED CUSTOMER
John Wallace was great. My car was in and out in a timely manner and he kept me updated on the progress.
7/17/2026
Lawrence T. VERIFIED CUSTOMER
Joe is ALWAYS GREAT
7/17/2026
Joyce C. VERIFIED CUSTOMER
there’s no service done!
7/17/2026
Paul M. VERIFIED CUSTOMER
Carmella always goes above and beyond
7/17/2026
Gary B. VERIFIED CUSTOMER
I had an excellent experience from start to finish. Tyler Pacheco made sure everything was handled professionally, completed on time, and that every detail was carefully considered. Tyler was always willing to help, answer questions, and ensure everything was taken care of without missing a beat.
It honestly felt like having a well-balanced Pokémon team—Tyler knew exactly how to handle every situation and kept everything running smoothly. The attention to detail was as precise as Alakazam, the reliability was as dependable as Blastoise, and the willingness to go the extra mile showed the heart of a Pikachu that never gives up.
Thank you, Tyler Pacheco, for making the entire process smooth, efficient, and stress-free. I truly appreciate the outstanding service and dedication. You’ve definitely earned all eight Gym Badges.
7/17/2026
Cassandra A. VERIFIED CUSTOMER
Even when I’m upset about things, George always does his best to explain or make it right/better.