Troy was particularly instrumental in resolving the pre-existing issue with the vehicle. If not for his involvement, I would have been contacting my lawyer.
However, with that said, I do intend to retain Arrowhead as my preferred dealership.
7/14/2026
Devin L. VERIFIED CUSTOMER
Very satisfied with your service your service tech stayed extra just to make sure I got my car back and was able to return home to Las Vegas Vegas
7/14/2026
Scott M. VERIFIED CUSTOMER
Joe did a great job communicating with myself and the insurance adjuster
7/13/2026
Sehandar S. VERIFIED CUSTOMER
Josh is the best! Always goes above and beyond to help you!
7/13/2026
Shawn M. VERIFIED CUSTOMER
Joe and the team (Caleb) were top notch! Will definitely keep coming back to Arrowhead for service. ????????????????????????
7/13/2026
Neil R. VERIFIED CUSTOMER
Colin is the best service writer I've encountered since doing business at Arrowhead BMW. I've been doing business there since they opened.
7/13/2026
Meghna K. VERIFIED CUSTOMER
Transparent communication and willingness to help!
7/13/2026
Gary W. VERIFIED CUSTOMER
Colin and Troy took excellent care of me and my vehicle!! I highly recommend them!
7/12/2026
Christopher C. VERIFIED CUSTOMER
Joe Lazar did a fantastic job working with my family to insure the very best service. My dad was so happy when he showed him his new car yesterday.
Thank you!
Chris
7/12/2026
Claudia M. VERIFIED CUSTOMER
John was very helpful and informative. Thank you John
7/12/2026
Kilee D. VERIFIED CUSTOMER
Carmella has been absolutely wonderful to work with. She is always kind, helpful, responsive, and professional, and she makes the service process feel easy and stress-free. She has truly made our entire experience amazing, putting us at ease every step of the way and making everything so simple for us. Because of the exceptional service she provides, it makes continuing to purchase and stay with BMW an easy decision for us. We have had experiences with other service advisors in the past, and none have come close to the level of care, attention, and dedication that Carmella consistently delivers. Working with her genuinely makes us want to stay with BMW for years to come. We truly appreciate how well she communicates, how knowledgeable she is, and how much care she puts into helping us with our vehicle. She goes above and beyond, and we are so grateful to have her as our service advisor. She does an amazing job, and we have had such a great experience working with her.
7/12/2026
Santiago L. VERIFIED CUSTOMER
Excellent service , Joe is an amazing service advisor , got the car serviced
Asap and very professional. He is the reason I chose arrowhead BMW
7/12/2026
Marco C. VERIFIED CUSTOMER
Great service
7/12/2026
Eddie D. VERIFIED CUSTOMER
It was mario who had his 2007 328i serviced not eddie. Take note pls. Thanks to magic Mike who took care of me...
7/12/2026
Robbie O. VERIFIED CUSTOMER
As always, Carmella always take good care of us every time we get our car serviced. Thank you Carmella!
7/11/2026
Yvelourdes D. VERIFIED CUSTOMER
I’m still have the same problem
Nothing recommended was fixed besides what I told them
7/11/2026
Ragy M. VERIFIED CUSTOMER
To be honest this is one of the few times that I felt really valued as a customer. And Mike is the reason why I felt this way, Mike really care about his clients, he explained everything to me down the road regarding time , price and most importantly he appreciated my business multiple times. Thank you Mike and PLEASE stay the same don’t change. In the future if I have anything concerning me Mike is the guy that would go to.
Ragy M
7/11/2026
Susanne R. VERIFIED CUSTOMER
Carmella is amazing and the best Service Advisor I ever had. She goes above and beyond in everything she does. She is so kind, friendly, caring, she listens to all your concerns, and so professional. She is outstanding and a wonderful person.
7/11/2026
Darwana T. VERIFIED CUSTOMER
You all have the best customer service of all of the BMW dealerships that I have ever visited.. thank you!