Shane was amazing. He made sure to make me
Feel prioritized. I never had to reach out to him first, he kept me well informed. He was amazing
5/21/2026
Nathanielle S. VERIFIED CUSTOMER
Professional and knows what he is doing
5/21/2026
Tatum Y. VERIFIED CUSTOMER
Manny was truly amazing to work with! From the beginning, he was incredibly helpful, understanding, and attentive to both me and my car’s needs. He took the time to explain everything clearly, made sure I felt informed throughout the process, and genuinely went above and beyond to help find the best solution. You can tell he truly cares about his customers and the quality of service he provides. I really appreciated his professionalism, communication, and willingness to work with me. Overall, it was such a positive experience thanks to Manny!
5/21/2026
Ray H. VERIFIED CUSTOMER
Great service at BMW Peoria
5/21/2026
Mark C. VERIFIED CUSTOMER
Joe did a fantastic job as always. Bringing a car in for service is not generally thought to be a fun experience but everything about this experience with positive. It was easy and quick.
5/21/2026
Wei S. VERIFIED CUSTOMER
I really like Manny. He’s great!
5/21/2026
Sara B. VERIFIED CUSTOMER
Everything went well.
5/21/2026
Colin W. VERIFIED CUSTOMER
Colin is excellent! You are fortunate to have him. The only reason I put no was the loaner car. I held out extra days to bring my car in so I could get a loaner. If I knew it was a small 2 door gas car I would have waited until I could get something like for like. Every other time I’ve been in I have received a like for like. Again, Colin is excellent.
5/21/2026
Sean S. VERIFIED CUSTOMER
A+
5/21/2026
Stacy R. VERIFIED CUSTOMER
Matthew was extremely comforting, kind and helpful in a really frustrating and stressful situation for my daughter and I. Everyone in service jumped to help us as we had to move all of my daughters college stuff into an uber to fly home instead of drive. Matthew was informative and helpful as they worked over the weeks to get the car back up and running. He made what could’ve been a nightmare experience into a more bearable situation, thanks Matthew!
5/21/2026
Damien T. VERIFIED CUSTOMER
Friendly and professional
5/21/2026
Neil Z. VERIFIED CUSTOMER
Excellent service as always..
5/21/2026
Deborah T. VERIFIED CUSTOMER
Francisco was very polite and mobile service was very convenient.
5/20/2026
Margaret W. VERIFIED CUSTOMER
Can’t provide details
5/20/2026
Brittany D. VERIFIED CUSTOMER
Jonathan went above & beyond with ensuring I was well taken care of after hearing about my incident regarding delayed servicing. I appreciate him tremendously for acknowledging the concern and acting on it with the utmost respect and understanding by expediting my requested services. His efforts to make it right, made me feel like a valued customer — and with that, I am satisfied. His customer service is amazing and I have every intention to continue working with him for as long as possible. Many thanks again, JT!
5/20/2026
Adria R. VERIFIED CUSTOMER
Great service
5/20/2026
Jason R. VERIFIED CUSTOMER
Shane helped me out a ton
5/20/2026
Binoy W. VERIFIED CUSTOMER
You charge for things we have no clue about. Made me spend $700 for some parasitic leakage when I mentioned the battery I'd probably dying. They didn't replace the battery, but when the symptoms came again, they said it is the battery and needed 614 dollars. Sorry. But this is the last time I will ever visit your store or recommend you.
5/20/2026
Betty And. VERIFIED CUSTOMER
My wife and I were very impressed and satisfied with the level of customer service provided by John Wallace. From our initial conversation about a recall item to his recommendations and assistance in replacing our broken windshield. He was very responsive and we were able to set the appointment for the following day on both items. He provided us with a safety check and a car wash as well. We will be utilizing Arrowhead BMW in the future, and John is a big reason for that. He is a fine representative of the dealership and the BMW company.
5/20/2026
Delona R. VERIFIED CUSTOMER
Well mannered, knowledgeable, and delivers when all is said on time.