Shane was extremely helpful. When I come back I will be sure to ask for him. Also all the your other employees were very friendly and helpful as well.
5/26/2026
Duane B. VERIFIED CUSTOMER
Yeeeees.
5/26/2026
David R. VERIFIED CUSTOMER
Mike was fantastic to work with. He kept us informed throughout the process, was professional, knowledgeable, and genuinely cared about making sure everything was taken care of properly. We’re very happy with the service we received and really appreciate his attention to detail and great communication. Thanks again, Mike, for making this such a positive experience!
5/25/2026
Selena V. VERIFIED CUSTOMER
George was incredible. I went in for a quick recall and he went above and beyond and took care of me. Best service rep i’ve ever gotten from this BMW location
5/25/2026
Luis R. VERIFIED CUSTOMER
I recently had a service experience with Jay and am completely satisfied with the results. Jay demonstrated top-tier professionalism, clear communication, and excellent attention to detail throughout the entire process. It’s rare to find service that is both highly efficient and genuinely customer-focused. A phenomenal job well done. 11/10
5/25/2026
Chris C. VERIFIED CUSTOMER
Thank you for everyone's professionalism and courtesy.
5/25/2026
Patrick R. VERIFIED CUSTOMER
Carmella again goes above and beyond!
5/24/2026
Ermin M. VERIFIED CUSTOMER
Manny is great, thank you
5/24/2026
Eric B. VERIFIED CUSTOMER
Joshua did a great job - our car was completed sooner than we expected too. We weren't looking forward to having to use the courtesy car, and we're able to turn it back in just a couple hours after picking it up.
5/24/2026
Jennifer S. VERIFIED CUSTOMER
Had an exceptional experience with Troy. He explained things in advance, so nothing was a surprise. Always love to see Brent, he is my favorite guy there… The young man who sent me my undercarriage video did a beautiful job. It was thorough and so smooth and understandable and it was sent to my correct phone number. I always love to see Carmella… Really appreciated the loaner and the people who detailed my car did an amazing job. I was very appreciative that. Also appreciative that some of the repairs were value priced and somewhere under warranty. Overall, super great experience!
5/23/2026
Terence R. VERIFIED CUSTOMER
i have been a customer for years, and i want to say that my Service Advisor Colin Ware is the best and most caring advisor i have ever had. He is a great asset for Arrowhead BMW, and i would follow him anywhere.
janine & Terry Rowse
Peoria, AZ
5/23/2026
Jerry N. VERIFIED CUSTOMER
Outstanding service by Steve and the mechanics. The pick up and delivery service makes it easy to use your company. I live 45 minutes from your dealership and would probably use a more local service if it were not for this service. Thanks
5/23/2026
Robyn I. VERIFIED CUSTOMER
Josh was absolutely great taking care of my car.
5/23/2026
Jong W. VERIFIED CUSTOMER
Thank you
5/23/2026
Mary L. VERIFIED CUSTOMER
Joe is simply the best in the service industry. He is professional and knowledgeable with all BMW products. I would follow him to any dealership in the state of Arizona.
His commitment to excellence in customer service is world class and noteworthy.