I had another excellent experience with the BMW Service Department, and I can’t thank Troy enough for taking such great care of me. He is always professional, friendly, honest, and truly goes above and beyond to provide outstanding customer service.
Troy was able to give me a special discount, offered a very fair price for the repairs, and arranged a loaner vehicle while my BMW was being serviced, making the entire process incredibly convenient. My car was repaired perfectly and drives like new.
This is why I continue bringing my BMW here. Every visit has been a great experience, and Troy consistently makes sure everything is handled smoothly from start to finish. If you’re looking for exceptional service, I highly recommend asking for Troy. Thank you for another outstanding experience!
7/9/2026
Dameon H. VERIFIED CUSTOMER
Technician showed up and was very courteous. He explained everything he was doing and was done with my car in time for me to get to work on time. Definitely would like to use this service again in the future.
7/8/2026
Gina S. VERIFIED CUSTOMER
Carmella was very efficient and kind. Her service was excellent. However, I am not truly happy with the ceramic tint that I got. Thank you.
7/8/2026
Paul B. VERIFIED CUSTOMER
Busted his ****@
7/8/2026
Vanessa F. VERIFIED CUSTOMER
Amazing and professional service as always from start to finish going beyond and above to make sure all my concerns and questions are answered and addressed, I’m a returning customer ????
7/8/2026
Marlyn L. VERIFIED CUSTOMER
I had an excellent experience at the BMW Service Center. My service advisor was Joshua Childers was professional, courteous, and made the entire process easy from start to finish. He arranged Lyft transportation to and from the dealership while my vehicle was being serviced, which was incredibly convenient.
He also took the time to discuss my tires and provided honest recommendations for future replacement without any pressure or sales tactics. I really appreciated the straightforward, informative approach.
Overall, the service was efficient, transparent, and pleasant. Thank you for making the experience such a positive one!
7/8/2026
Elizabeth C. VERIFIED CUSTOMER
Carmella is always knowledgeable and professional. She is hands down the best BMW Service Advisor. 1000/10
7/8/2026
Queen Investing. VERIFIED CUSTOMER
George was amazing kind and caring!
Thank you for the great service.
7/8/2026
Peter E. VERIFIED CUSTOMER
It went fine. Expensive as usual. My only complaint - no cookies!
7/8/2026
Malvika G. VERIFIED CUSTOMER
There is no one like Matt !! He’s the absolute best !!
7/8/2026
John C. VERIFIED CUSTOMER
Josh was very professional and was willing to work with me on the cost. This is why I will continue to trust and always bring my bmw’s to Arrowhead
7/8/2026
Gwen C. VERIFIED CUSTOMER
Tyler Pacheco was professional and respectful and notified me of everything that pertained to my vehicle. He was a pleasure to talk to.
7/8/2026
Elizabeth L. VERIFIED CUSTOMER
Thank you for the provided service and support.
7/7/2026
Sandy L. VERIFIED CUSTOMER
I was completely happy with my recent service at Arrowhead BMW. Mr. John Wallace was great and helped me in every way possible. He was able to make my visit very streamline. He got me a loaner car which I needed desperately since they were going to need my car for a day. He kept me notified of any changes or notifications. I would definitely use Arrowhead BMW for all of my cars needs.
7/7/2026
Mario R. VERIFIED CUSTOMER
Great service from Tyler!
7/7/2026
Jerry S. VERIFIED CUSTOMER
They said I had a nail in my tire that was on repairable. I took it straight to the place where I bought a tire and it was a staple that was in the tread. They took it out in two seconds, and there was no problem. I’ve lost my trust in BMW Arrowhead. It’s been wavering from the first time I brought the vehicle in.
7/6/2026
Dan A. VERIFIED CUSTOMER
Amazing results considering my changing requirements. Top notch service
7/6/2026
Julio G. VERIFIED CUSTOMER
Great service as always from Matthew.
7/6/2026
Kevin W. VERIFIED CUSTOMER
I thought the amazing service as usual. Dealership always takes care of my car servicing needs. Their timely accommodating, and very patient would recommend Arrowhead BMW. It’s all my friends and family. The entire team is absolutely amazing from the service director Brent to the valets and everyone in between Devin was fantastic and always amazing to deal with. He’s a true asset to the team.
7/6/2026
Nancy H. VERIFIED CUSTOMER
I am grateful that I was able to take my car in the day after I called for an appointment. John Wallace was helpful, courteous and informative.