Had to take car in 2x’s for the exact same reason in the same week. Technician was not qualified to perform a basic tune up. Was charged full labor cost both times even though I was told I wouldn’t have to pay the labor fees when I returned my car to get fixes the 2nd time. Dropped car off Friday afternoon and even though I got a free rental I didn’t know my car wouldn’t be ready until Monday. Arrowhead Volvo is a big SCHEME. Told me I had 3 things to fix in January 2025. Issues were not fixed, but miraculously the issues no longer exist. Ali knowledge of cars is sub par. I truly felt she just wanted me to go away and pay for everything. She didn’t even offer for me to use any of the online coupons. This was a bad experience I hotI never go through again.
4/2/2025
William S. VERIFIED CUSTOMER
This is the third or fourth time I’ve had the car Each time they blame me this time they implied I did not know how to use the settings to put my mirror in memory. The first time they turned off the tilt down when you put it into reverse the second time I don’t even know if it was even looked at This is getting beyond frustrating. And now I have to do your job and record every time I get in the car to prove that I am not imagining things. This is beyond reproach. I am at the point where I’m considering taking my business to another Volvo dealership.
4/2/2025
Patricia J. VERIFIED CUSTOMER
Ali WAS NOT the reason for the issue. Other circumstances were if someone wants to contact me.
4/1/2025
Sara G. VERIFIED CUSTOMER
Job well done to everyone. Great service great people!!!!!
4/1/2025
Veronica R. VERIFIED CUSTOMER
Customer service is always top notch!
4/1/2025
George R. VERIFIED CUSTOMER
A wonderful service representative. Knowledgeable and helpful.
4/1/2025
Kristin W. VERIFIED CUSTOMER
They were very helpful! It was nice to have my car delivered back to me before I got home so I could have it for Monday.
3/31/2025
Ron C. VERIFIED CUSTOMER
You have a tremendous talent in Ali who works at the service desk, she represents your company extremely well.
3/30/2025
Abigail D. VERIFIED CUSTOMER
It would be nice if you had doughnuts for those who wait but otherwise the service was exceptional
3/30/2025
Korri O. VERIFIED CUSTOMER
The service was wonderful, I have no complaints. The issue I had was with the loaner car, it was dirty - as in food on the seats, the smell inside was of stale/old fast food. It was disgusting. My expectation is that the loaner car is spotless, I owned a BMW and their loaner cars were in beautiful shape, so much so, I was inclined to upgrade my vehicle after driving the loaner car. It is an opportunity to upsell your vehicles. Do better.
3/29/2025
Richard C. VERIFIED CUSTOMER
Robert was great. Very polite with a good attitude.
3/29/2025
Marilyn D. VERIFIED CUSTOMER
I was pleased with the service Ali provided.
3/29/2025
The G. VERIFIED CUSTOMER
Ali is very professional and provided excellent service. Addressed all my. Questions.
3/29/2025
Christopher S. VERIFIED CUSTOMER
Ali was very attentive to my request and answered my questions. However, one of the issues was not corrected. A chime similar to the “seat belt unbuckled” intermittently goes off. My guess is the sensor, if there is one, in rear middle seat is malfunctioning. As mentioned the chime goes of intermittently and it didn’t chime until I was a couple miles from the dealership. I will be returning to the dealership as soon as possible.
3/29/2025
Kellsie T. VERIFIED CUSTOMER
Ali is awesome! Love Volvo Arrowhead!
3/29/2025
Ronald W. VERIFIED CUSTOMER
Ali answered all my questions and was extremely professional and knowledgeable. In this day and age It is refreshing to see such a young person act in the fashion she does! Also, this being a “man’s” business certainly doesn’t deter Ali from doing a better job than most men!!
Rate a 10+
3/28/2025
Craig P. VERIFIED CUSTOMER
Absolutely Ripped Off
3/28/2025
Zelma W. VERIFIED CUSTOMER
I was very disappointed with the whole experience this time.