Ali was very knowledgeable, helpful, and thoughtful
4/10/2025
Grant H. VERIFIED CUSTOMER
We love this service dept a lot! Antonio our service advisor is great too. Always on top of things.
4/10/2025
Rae H. VERIFIED CUSTOMER
Enjoy working w Jake!!
4/9/2025
Diana B. VERIFIED CUSTOMER
Courtesy of staff especially Jake and guy that was moving cars. The service was done sooner than I expected! Use of loaner car very helpful so I hope you continue to offer that service!
4/9/2025
Barbara L. VERIFIED CUSTOMER
Jacob Johnson is awesome! He is professional, listens
carefully and explains well, is patient, and always solution oriented!
He will work with you to explain needed repairs, make suggestions
as to what needs to be prioritized, and search for any available coupons to assist the customer pricewise. He is thorough, honest, and trustworthy. I have been working with him for several years now,
and absolutely recommend him! You can totally trust Jacob Johnson.
It is an asset to the Volvo brand!
4/9/2025
Carzpal (. VERIFIED CUSTOMER
Great service
4/9/2025
Matthew L. VERIFIED CUSTOMER
Robert was attentive and made an effort to address my concerns with the XC90. I appreciate him driving the car to test it after service. However, I'm disappointed that after spending nearly $2,000 on the Polestar software performance upgrade and fixing the initial warning light, new sensor issues immediately appeared. It's frustrating to learn that additional service and expense of approx ($700) is needed for calibration that wasn't mentioned when recommending the upgrade. While Robert's customer service was good, the overall experience left me questioning the transparency of the service recommendations.
4/9/2025
Keelie R. VERIFIED CUSTOMER
Ali went above and beyond to make sure that we were satisfied with the work we had done on our XC90. She even took the initiative to do things herself when she found they were not completed correctly! We feel so lucky that Ali was our service advisor and would recommend her 100%. She took an unfortunate situation and did everything in her power to turn it around. She knows how to get the job done!
4/8/2025
Marion C. VERIFIED CUSTOMER
always happy with the service i get from Arrowhead Volvo
4/8/2025
Carlos D. VERIFIED CUSTOMER
Antonio was attentive and listened to my concerns. He ensured that all my issues were resolved.
4/8/2025
Amanda C. VERIFIED CUSTOMER
Antonio met me when I pulled into the service garage. I always have had a good experience. This reflects well on the overall team.
4/8/2025
Carol O. VERIFIED CUSTOMER
We appreciate all his help! Kudos to Antonio!
4/8/2025
Carol R. VERIFIED CUSTOMER
Antonio was great, greeted me by name, and kept me informed. Great service
4/8/2025
Angelo R. VERIFIED CUSTOMER
Robert was extremely helpful. He kept me updated and made it a pleasant experience
4/8/2025
Debby Z. VERIFIED CUSTOMER
Thank you for the thoughtful service.
4/8/2025
Lisa Y. VERIFIED CUSTOMER
Robert was very kind and explained everything wonderfully
4/7/2025
Keith O. VERIFIED CUSTOMER
Ali is great. She is my choice for service and one of the best I have ever worked with.
4/7/2025
Terry Q. VERIFIED CUSTOMER
Thanks tons great service
4/6/2025
Linda V. VERIFIED CUSTOMER
It took a bit of time but I was quite happy.
4/6/2025
Susan B. VERIFIED CUSTOMER
Ali and the team always go out of their way to make it a great outcome!