I discovered the nail in my tire the night before getting service and Bonnie was super helpful getting me checked in in advance. I was very impressed by her attention to detail and friendliness!
4/8/2017
Dorine V. VERIFIED CUSTOMER
Bonnie made my experience with Honda a great one!. She has great customer service, very helpful and easy to talk with. She gave me a time when my car would be done and kept me informed via text messaging of the progress and that it was going to be done on time.
4/8/2017
Tammy L. VERIFIED CUSTOMER
Bonnie was great!
4/8/2017
Deborah H. VERIFIED CUSTOMER
Carlos Lira was my service representative. I waited for my car to be serviced in your waiting room. I was called on my phone when the car was ready from a lady, but I did not answer the call not knowing the number. I think it would have been better the representative could come to the waiting area. After about 10 mins I saw my car sitting in the pick up area. I went out and waited about 20 minutes. I could see that Carlos was busy with a customer off to the side. He drove by me in the car he was addressing. I understand that he had a customer problem he was dealing with which I understand. Couldn't he of asked for help from his co-workers? Finally the woman (sorry I did not get her name) came over to me and got my paperwork. She mentioned that the only thing I needed was new wiper blades. She said that the could put them in at that time. Since I had waited for a while, I just wanted to go. I suggest that if there is something simple as that, the customer should be informed and they could have done it right away before bringing the car to the front. I thought I would share my experience to help you improve customer service. No need to call me.
4/7/2017
Jaclyn J. VERIFIED CUSTOMER
Bonnie is wonderful! Always so helpful, sincere, and honest. I feel like I'm always in good hands with her guidance at Honda... thank you Bonnie!
4/7/2017
Kristie R. VERIFIED CUSTOMER
thank you so much! Bonnie was great
4/7/2017
Joonho B. VERIFIED CUSTOMER
Nice and kind!
4/7/2017
Laura H. VERIFIED CUSTOMER
My VIN number was incorrect on my purchase and I don't feel like the dealership has stayed in communication with me regarding this error. I still don't have plates.
4/7/2017
Jennifer G. VERIFIED CUSTOMER
We ran into many obstacles along the way, but Carlos was a problem solver and helped to finally get my smog check completed.
4/7/2017
Matthew T. VERIFIED CUSTOMER
Excellent customer service
4/6/2017
Annette L. VERIFIED CUSTOMER
I wanted an oil change - but I had to buy a service pasckage to get one (whenn I asked for a price quote over the phone I was told "I can't give you a quote until I see the exact mileage..." - really heavy-handed upsell there. I asked if the car would be ready at 1:00 pm and I was told "YES". I receive more than one text message on my phone stating "your car's service is in track" & " your car will be ready at noon"; I arrive at 1:20 pm and The Car Isn't Ready! It takes another 30 minutes to get my car. Part of the package included replacing the passenger cabin air filter - so two days later I realize the lever switching air intake into the passenger cabin is jammed and won't switch from outside intake to recirculate. So now I have to make arrangements to take the car in all over again because the mechanic can't install an air filter properly! Scott Anderson the Service Manager tried to be accomodating but it is inexcuseable shoddy work that Santa Barbara Honda does AND I WILL NEVER Take MY CAR THERE FOR SERVICE AGAIN!
4/6/2017
Angela M. VERIFIED CUSTOMER
I like his service, he has great costumer service and greets people!
4/6/2017
Erika R. VERIFIED CUSTOMER
Ms. Jimenez is always friendly and takes good care of me every time I take my car for service. What I like the most, she makes my visit personal, I am not just another client coming in.
4/6/2017
Jennifer L. VERIFIED CUSTOMER
We dropped off my pilot off on monday night and walking away my husband said, "I like Bonnie." I replied, "Me too. I'll always buy a Honda just so I can bring it to Bonnie." Just thought I should tell someone. Thanks to all the service department!
4/6/2017
James J. VERIFIED CUSTOMER
Bonnie was great, but I did have to come back to the shop because my right front tire was not inflated correctly.
4/6/2017
Allison H. VERIFIED CUSTOMER
Abel was very helpful and explained the issues with my car that a non mechanic could understand.
Thank you
4/6/2017
Joshua D. VERIFIED CUSTOMER
GOOD AND FAST SERVICE
4/6/2017
Sarah W. VERIFIED CUSTOMER
Bonnie was super helpful and made me feel super comfortable! It overall was a really easy oil change. :)
4/6/2017
Arthur B. VERIFIED CUSTOMER
We really appreciate the fact that you discovered some safety-realted problems that could have proven disastrous if left unattended. The fact that everything was repaired the same day was amazing.
4/5/2017
Peter M. VERIFIED CUSTOMER
Bonnie was friendly, helpful and courteous. It was a very good service experience.
Thank you.