Abel went above and beyond to make sure my car was taken care of, but more importantly that my family was taken care of (not left without a car while repairs were don). He consulted on what needed to be done and the reassigning behind it. He was also very helpful in obtaining quotes for cosmetic repairs. I haven't always had a great experience at honda of Santa Barbara, but Abel definitely changed that. Thanks Abel and we'll see you next time our car needs service!
7/4/2017
Eric T. VERIFIED CUSTOMER
I'll be back
7/4/2017
Jennifer R. VERIFIED CUSTOMER
So glad I bought another Honda, it's a great car but Jim makes it SO easy to own!
7/4/2017
Jon M. VERIFIED CUSTOMER
I was happy I was able to get an oil change without a prior appointment.
7/4/2017
Patty G. VERIFIED CUSTOMER
Excellent service st Santa Barbara Honda
7/4/2017
Lynn D. VERIFIED CUSTOMER
Excellent
7/3/2017
Kristina F. VERIFIED CUSTOMER
Jim was clear about what needed to be done, worked in a timely manner, and the total came in under estimate which was great!
7/3/2017
Susan R. VERIFIED CUSTOMER
Although Abel was very accommodating and did change out the air filter in my Honda that had been sprayed with Frigi Fresh-- as I requested--(because it was noxious to me and giving me a headache), the disagreeable odor still lingers in my air vents, although much less so. I do not know if this is a Santa Barbara Honda practice, or a nationwide practice at all Honda dealerships, but I believe that customers should be asked before a perfumed substance is sprayed into their cars, since there are so many people with allergies and sensitivities to perfumes and artificial scents. I would like to have been asked and warned that this was to be done-I would have refused. This has not been included in any service that I had had previously at Santa Barbara Honda, and I have been a customer for about 20 years. Please review this practice of spraying the air filters with an odorous substance.
7/2/2017
Li/Patrick Y. VERIFIED CUSTOMER
Always like the service in honda dealerships @Santa Barbara, thank you Jim
7/2/2017
Carlos G. VERIFIED CUSTOMER
He is a very nice person. Always has a good humor. Good professional and friendly????.
7/2/2017
Michael G. VERIFIED CUSTOMER
Carlos was straightforward about the service required and was timely in keeping me informed of the service status.
7/2/2017
Marilyn R. VERIFIED CUSTOMER
You're welcome.
7/1/2017
Mark C. VERIFIED CUSTOMER
Abel did a great job of rectifying an error made by you at an earlier service by you. After complaining to your staff about lack of driver's side heat on my 2012 CRV, and being assured that there was nothing wrong, it turned out that there was an existing TSB that addressed this issue. Because of this, I was left for two days in VERY cold country with no heat, and had to take a day out of my vacation to drive into Salt Lake City to have them immediately identify the problem (they were very familiar with the TSB on the heater core), and then spend the day fixing it...
7/1/2017
Simon H. VERIFIED CUSTOMER
A great asset to your organization. He listens and I have confidence that the service will be performed correctly. Thank you!
7/1/2017
Hailey M. VERIFIED CUSTOMER
Always helpful and attentive to needs
7/1/2017
Shelley T. VERIFIED CUSTOMER
Super gracious, friendly and efficient. Thanks so much for the pleasant experience.
7/1/2017
Donna G. VERIFIED CUSTOMER
Welcoming and reassuring
7/1/2017
Heriberto/Alma G. VERIFIED CUSTOMER
It was a very good ???? service fast . I like Abel he is a very friendly person. Give him a 10.
7/1/2017
Denice B. VERIFIED CUSTOMER
Jim is always ready and able to satisfy questions and service.