Santa Barbara Honda Auto Repair Service

Bonnie is an excellent service rep! She answers questions. I've been a customer 20 years, since Wayne & then Justin, who were great. Tough act to follow but she rosse to my high expectations. She is helpful, informed, responsive, & always cheerful -- never annoyed. Denice A

I had an appointment at 9am. I was told it they would need my car until 3pm for an oil change and recalls. There was no shuttle avalible. I took an uber home (20.00) to then get a call at 10:30am that my car was ready. When I arrived to get my call it was brought out with out a car wash. This us included inthe oilchange. My car seat was also all the way back as if someone tookna nap in my car. Very dissatisfied with the customer service.

The only issue was when I picked up my car, the service provider, Abel, was no longer there and his co-worker was unwilling and unable to answer any questions regarding how the service went.

I only had a nail in my tire this time, but I was still given great service.

Jim is amazing at his job. I was never 100% satisfied until I started only dealing with him. I never feel like I'm getting ripped off and he is really personable. He makes me feel like a regular and in a small town like Santa Barbara that means a lot. He is truly the best.

Everything was awesome thank you Bonnie

Jim made sure our car's problem and ensuring that we could come in for an efficient second repair. His communication and personal attention to service and as great. I bring my Acura to SB Honda for service largely due to Jim

This is the second time in a row that they said my car would be rinsed and upon delivery it was not. I can deal with the car dirty, just stop saying you are going to do it, not do it , and then walk away sheepishly when I point it out. Also if I have a true oil leak , why didn't you call me to fix it before I returned for the car? You did the same scenario to my husband which makes me think you are setting us up for a service that doesn't truly need to be done. I take excellent care of my car cuz it is an excellent car , so if it needs repair , I want it done. This sets up a lack of trust in your judgement vs. profit . P.S. I do not see any oil under our cars.

My Honda Fit was serviced in June, 2016, at SB Honda. At that time there were no issues and no repairs were needed--at least that was what I was told. Also, at that time, the car was still under warranty. Now suddenly, this time, I was presented with $700 worth of repairs that needed to be done. I only have 12,000 miles on the car in total, and I'd only put about 3000 miles on the car between the two service appointments which were a year apart. Naturally this has made me suspicious and distrustful. We're going on vacation and I didn't have time to double check all the recommendations,--but I no longer have confidence or faith in this Honda facility. So I won't be returning. I bought my last two vehicles at your dealership, but I don't think I'll be back. Bonnie Jimenez was very nice and accommodating. She knew I was unhappy and she did her best to make it right. BUT she also begged me not to put down anything negative about her on this form. I have nothing negative to say about her, although she shouldn't be pressuring her customers in that way. I'm guessing that it's not her fault, and that giving a customer an extensive list of repairs as soon as the warranty expires is the policy of SB Honda, not of Ms. Jimenez.

Friendly and helpful

I always get my service @ SB Honda and always appreciate Your service even if your prices do seem high.

Bonnie is great!

Service personnel always helpful. Jim Woltman is exceptional.

As usual, Jim was very efficient and professional. I would not buy a car that cannot be serviced at Honda with Jim. Period!

Very professional. Quick. Accurate. Reliable. Suggestion: Offer a free tire rotation every 10000 miles for repeat customers who schedule their maintenance at your location. Good Job!

I appreciated Bonnie's professionalism and efficiency with taking care of my car today.

Jim was incredible definitely exceeded my expectations and will definitely be coming back to Jim for my next service

Abel was courteous, efficient, and friendly, as usual. Very much appreciated!

Wow! Great service!!

Jim is awesome! Honda is lucky to have him