Hi there,
Just a quick note that about my experience when picking up our van on Saturday afternoon. I got a call saying that the service was complete. I got there roughly an hour later to pick it up. When I got there, I waited 10 minutes (not a big deal at all, I expect that) before I was escorted to the service desk to pay. Someone was asked to bring out the van but they said (over the walkie) that they needed 20 minutes to wash it since two of the other guys were on their lunch break. I had expected to wait for it after hearing that, but instead it was brought out immediately, unwashed. So, I went ahead and left since I had my son with me, it was lunchtime, and I figured I'd rather not wait since the van was right there. NOT a huge deal.
HOWEVER, there is some food for thought here: the call telling me the van was ready should not have been made until it was actually ready to be driven away, with the full service being complete.
I don't say this as a "disgruntled customer" at all. I'm always happy with the service I get with you guys and everyone is friendly and awesome. Just figured you'd like to know about this, since minor improvements can always help.
Thanks!
11/6/2017
Penny F. VERIFIED CUSTOMER
Carlos was very nice and explained all the results after the inspection and the work was done. Very pleasant experience.
11/5/2017
Steffani J. VERIFIED CUSTOMER
Abel was very helpful. There seems to be a need for more oversight for follow up. Although Abel made a couple specific requests on my behalf, the work was not done. Abel did make sure some of the work got done but there were delays and I ran out of time before everything could be done.
11/4/2017
Michael M. VERIFIED CUSTOMER
Able was very good at setting everything up and was done at the time he said
11/3/2017
Wendy H. VERIFIED CUSTOMER
Friendly and timely service!
11/3/2017
Henry A. VERIFIED CUSTOMER
The great experience
11/3/2017
Amber A. VERIFIED CUSTOMER
Thanks team. I love and appreciate the car wash.
11/3/2017
Monway L. VERIFIED CUSTOMER
great service..??
11/3/2017
Hilda K. VERIFIED CUSTOMER
Bonnie was extremely helpful and efficient with making sure I was able to get my new tires promptly. Definitely went the extra mile by finding me a loaner vehicle.
Really appreciated that!
11/2/2017
Douglas H. VERIFIED CUSTOMER
Bonnie was very helpful and knowledge able. She took time to explain things. great job!
11/2/2017
Ryan G. VERIFIED CUSTOMER
Bonnie was great! She was extremely helpful and professional. It was easily one of the smoothest repair visits I have ever had. Great work!
11/1/2017
Christopher K. VERIFIED CUSTOMER
100% awesome
11/1/2017
William/Shirley S. VERIFIED CUSTOMER
Thank you for ourservice!
William and Shirley
11/1/2017
Rino D. VERIFIED CUSTOMER
Jimmy is amazing and always caring!! Thank you
11/1/2017
Virginia R. VERIFIED CUSTOMER
Thank you for being so efficient!
11/1/2017
Hilary L. VERIFIED CUSTOMER
This dealership has always been top notch for me. I bought my car
here in 2006 and have had it serviced here ever since with always
friendly helpful experienced service. Thank you!
11/1/2017
Marge G. VERIFIED CUSTOMER
On time and love the car washed
11/1/2017
Andrea N. VERIFIED CUSTOMER
Bonnie was great! Very accommodating and patient!
11/1/2017
Darla K. VERIFIED CUSTOMER
The passenger side rear door sticks and was not fixed even though they said it was and I was charged for it. The very next morning when I tried the door, it stuck as before. I was disappointed because that was the whole reason I left my car overnight (in case parts were needed) and got a rental car. Honda paid for the rental car which was generous but it was still a hassle. The people at Honda are all super friendly and helpful and, with the exception of this one thing, I have always been very happy with their service.