Yesterday I took my CRV in for its normal oil change . Apparently there were rats getting into my air vents under my car . Then continued to tell me I can go on Amazon to learn how to stop them . I was okay with that , he even had the evidence of the rats ! What I was Not Happy with is that Abel left rat dropping all over the inside of my vehicle , didn't even wash the outside which is something they have always done. What is happening to Honda !
Their service reps need to do a better job ! This is unacceptable! Marnie A
1/13/2018
Barbara H. VERIFIED CUSTOMER
Thank you, Jim! You explained the service my car needed thoroughly. Thanks for being so friendly and your smile.
1/13/2018
Maria M. VERIFIED CUSTOMER
Good service
1/13/2018
Kristen W. VERIFIED CUSTOMER
Abel is fantastic and very helpful. I appreciated that he was able to get all of my work done in a timely manner. I originally called to come in for a tire check, but remembered when I arrived that I also needed my air filters replaced from the Thomas Fire, and that I needed a smog check. Abel took my additional requests in stride. Many thanks to him and his team for taking good care of my car.
1/13/2018
Marie C. VERIFIED CUSTOMER
Job was completed quickly. There was a very comfortable waiting area and all of the personnel were friendly and helpful.
1/13/2018
Molly B. VERIFIED CUSTOMER
Perfect!
1/13/2018
Marit S. VERIFIED CUSTOMER
I love Bonnie- I will only go to her!
1/13/2018
Sharilyn V. VERIFIED CUSTOMER
Everyone was professional kind and on top score for customer service satisfaction!
Thank you
1/12/2018
Kathi C. VERIFIED CUSTOMER
Excellent customer service!! Good communication and explanation of services performed!!
1/12/2018
Ken F. VERIFIED CUSTOMER
Great service!
1/12/2018
Dana V. VERIFIED CUSTOMER
Bonnie is always my go to
Service Manager. She is very knowelegable and a good communicator. I trust her 100%.
Dana V
1/12/2018
Joshua B. VERIFIED CUSTOMER
Abel was great!
1/12/2018
Gayle H. VERIFIED CUSTOMER
Very pleasant and efficient
1/12/2018
June O. VERIFIED CUSTOMER
Everyone was very helpful and courteous. Everything was explained to my satisfaction. Thank you for keeping my CRV running well. I love my car
1/12/2018
Virginia H. VERIFIED CUSTOMER
Abe is always courteous and ready willing and able to answer all questions and concerns, I am always impressed with the quality of service I receive.
1/11/2018
Matt D. VERIFIED CUSTOMER
Thank you for the great service, Jim! This Monday Jim helped us with our car. He was polite, professional, and accommodating. We will definitely think of JWSB Honda next time we need car maintenance because of the of service Jim provided.
1/11/2018
Douglas V. VERIFIED CUSTOMER
Bonnie J. Was great.
1/11/2018
Bryant H. VERIFIED CUSTOMER
Bonnie is absolutely amazing and the perfect example of what customer service should represent! Every one of your employees should follow after her example! She’s awesome!