Bonnie did a great job and pushed to have my car ready for me within my timeframe.
3/18/2018
Diana/Mike W. VERIFIED CUSTOMER
Abel is terrific, have dealt with him many times. Always goes above and beyond.
3/18/2018
Laura V. VERIFIED CUSTOMER
Excellent service. Thank you.
3/18/2018
Barclay B. VERIFIED CUSTOMER
Absolutely excellent service in every way! Thank you!
3/18/2018
Ravikanth K. VERIFIED CUSTOMER
Over 2 hour wait for an oil change is way too long, especially when I have already booked an appointment.
3/17/2018
Thomas T. VERIFIED CUSTOMER
Service Advisor Bonnie was great in getting mechanics to look at my 2017 EXL CRV oil level. However, mechanics called the oil level over the top of the orange plastic measuring area of the dipstick as no problem, when the manual p559 says "NOTICE Do not fill the engine oil above the upper mark. Overfilling the engine oil can result in leaks and engine damage." I am disappointed in their neglect of this problem. Overfilling may be caused by some mechanics confusing the amount of oil for 1.5L engines (3.7qt) with 2.4L engines (4.6qt)? Do I need to find another service department?
3/17/2018
Dinkae P. VERIFIED CUSTOMER
Very helpful. Thanks.
3/17/2018
Michele B. VERIFIED CUSTOMER
The rental car was brand new and wonderful. My car had a back light out and Abel replaced it. Always a pleasure doing business here. The best team ever and excellent work every time.
3/17/2018
Carol M. VERIFIED CUSTOMER
Jim is always awesome to work with! Excellent customer service.
3/17/2018
Ryan S. VERIFIED CUSTOMER
This was my first time dropping my car off for service. When I bought the car less than a week prior, the finance specialist put into the the computer that I would need a ride to UCSB at 8am when I drop the car off for perma plating. I arrived on time but no shuttle was there. I was told to wait and that when one was ready, they’d announce it over the PA. 30 minutes pass, no announcement. Luckily a manger walked by and told me they run every hour, and luckily there’s one in another 30 minutes. I also waited 45 minutes for a pick up at the end of the day!!
3/17/2018
Lydia/Jeremiah B. VERIFIED CUSTOMER
Jim deserves a raise, he’s the best!
3/17/2018
Patty B. VERIFIED CUSTOMER
I really like working with Bonnie. She's really nice, not minding having to explain things.
3/17/2018
Amelia R. VERIFIED CUSTOMER
Bonnie was helpful, efficient and pleasant!
3/17/2018
Teresinha L. VERIFIED CUSTOMER
Excellent customer service. Provided good information, straight to the point and called me informing what was happening. Please give her a $5 dollars raise! Thanks for all your work to keep me safe on the road.
3/17/2018
Shawn S. VERIFIED CUSTOMER
You should set up all the shuttle drivers with bluetooth, GPS, and a magnet mount for the phone. It slows things down if they have to pull over to call someone tbey are picking up or read the map on their cell phone.
3/17/2018
Dave T. VERIFIED CUSTOMER
Great customer service from Bonnie. Thanks so much
3/17/2018
Edwin M. VERIFIED CUSTOMER
Miss Bonnie have a nice actitud and she was very helpful.
Thanks to her
3/17/2018
Deirdre S. VERIFIED CUSTOMER
Bionic provided exceptional service. My son was very friendly with Bonnie and she was so sweet to him and even offered him a treat. That made my sons day which made my day!
I also appreciated the text messages and personal phone calls keeping me in the loop. I’m sure this is time consuming for Bonnie but such a nice touch for me.
3/17/2018
Jenny A. VERIFIED CUSTOMER
Bonnie is always nice and very caring and understanding. She's a great person I appreciate her service very much.
3/16/2018
Mark/Tami S. VERIFIED CUSTOMER
Please have a service manager call me at ****-****-xxxx.
Car smelled awful (like a stinky mechanic)! With the amount of money I spent I would have thought it would have been washed. Or at least not smelling worse than when I left it.
I also had questions about the fact that there was an after market starter in a car we. Ought from a Hi da dealer when it was one year old. The answers I was given felt like one dealer covering up for another dealer.
I texted before I picked it up that I wanted the old part. This request was ignored. When I followed up in person, I was told that he could go in back and dig atriums to find it, but that it would cost me an extra $50. This just lends to my overall suspicion.
Also, the clock time was totally off when I picked it up.
Also, the problem isn’t fixed. The back hatch auto close button is now not working.
I’m frustrated!