Bonnie was quick to check me out and was really sweet! She made the experience great!
3/18/2018
Deborah K. VERIFIED CUSTOMER
As always, Abel was great. Clear, helpful, and my service was was done more quickly than I expected. Thanks a lot!!
3/18/2018
Therese C. VERIFIED CUSTOMER
Bonnie did a great job and pushed to have my car ready for me within my timeframe.
3/18/2018
Diana/Mike W. VERIFIED CUSTOMER
Abel is terrific, have dealt with him many times. Always goes above and beyond.
3/18/2018
Laura V. VERIFIED CUSTOMER
Excellent service. Thank you.
3/18/2018
Barclay B. VERIFIED CUSTOMER
Absolutely excellent service in every way! Thank you!
3/18/2018
Ravikanth K. VERIFIED CUSTOMER
Over 2 hour wait for an oil change is way too long, especially when I have already booked an appointment.
3/17/2018
Thomas T. VERIFIED CUSTOMER
Service Advisor Bonnie was great in getting mechanics to look at my 2017 EXL CRV oil level. However, mechanics called the oil level over the top of the orange plastic measuring area of the dipstick as no problem, when the manual p559 says "NOTICE Do not fill the engine oil above the upper mark. Overfilling the engine oil can result in leaks and engine damage." I am disappointed in their neglect of this problem. Overfilling may be caused by some mechanics confusing the amount of oil for 1.5L engines (3.7qt) with 2.4L engines (4.6qt)? Do I need to find another service department?
3/17/2018
Dinkae P. VERIFIED CUSTOMER
Very helpful. Thanks.
3/17/2018
Michele B. VERIFIED CUSTOMER
The rental car was brand new and wonderful. My car had a back light out and Abel replaced it. Always a pleasure doing business here. The best team ever and excellent work every time.
3/17/2018
Carol M. VERIFIED CUSTOMER
Jim is always awesome to work with! Excellent customer service.
3/17/2018
Ryan S. VERIFIED CUSTOMER
This was my first time dropping my car off for service. When I bought the car less than a week prior, the finance specialist put into the the computer that I would need a ride to UCSB at 8am when I drop the car off for perma plating. I arrived on time but no shuttle was there. I was told to wait and that when one was ready, they’d announce it over the PA. 30 minutes pass, no announcement. Luckily a manger walked by and told me they run every hour, and luckily there’s one in another 30 minutes. I also waited 45 minutes for a pick up at the end of the day!!
3/17/2018
Lydia/Jeremiah B. VERIFIED CUSTOMER
Jim deserves a raise, he’s the best!
3/17/2018
Patty B. VERIFIED CUSTOMER
I really like working with Bonnie. She's really nice, not minding having to explain things.
3/17/2018
Amelia R. VERIFIED CUSTOMER
Bonnie was helpful, efficient and pleasant!
3/17/2018
Teresinha L. VERIFIED CUSTOMER
Excellent customer service. Provided good information, straight to the point and called me informing what was happening. Please give her a $5 dollars raise! Thanks for all your work to keep me safe on the road.
3/17/2018
Shawn S. VERIFIED CUSTOMER
You should set up all the shuttle drivers with bluetooth, GPS, and a magnet mount for the phone. It slows things down if they have to pull over to call someone tbey are picking up or read the map on their cell phone.
3/17/2018
Dave T. VERIFIED CUSTOMER
Great customer service from Bonnie. Thanks so much
3/17/2018
Edwin M. VERIFIED CUSTOMER
Miss Bonnie have a nice actitud and she was very helpful.
Thanks to her