Super disappointed. The service included taking 160$ for telling me the one thing I already knew-that the sunroof is not working.
In what dream world it really takes 5 hours to close a non working roof?
This car-shop branch is a joke and I’m sharing my story with all my colleagues at UCSB.
10/8/2022
BRENDA C. VERIFIED CUSTOMER
Bonnie and Brandy Jimenez took care of me today when I came in to get my car serviced. I was so happy to hear that Bonnie’s daughter joined the team as I have always been well taken care of by Bonnie Jimenez for years. She is the reason why I go to the dealership for maintenance on my vehicle. I trust her. She is thorough in explaining to me what inspections were done on my vehicle, answers all my questions and is very personable. I found her daughter Brandy to be the same! Good job Honda!!!
10/8/2022
Larry O. VERIFIED CUSTOMER
Bonnie was very efficient and performed her job well. Bonnie updated me throughout the process
10/7/2022
KUO CHING. VERIFIED CUSTOMER
I would like to have a shatter bus service.
I heard that other car dealers already started services.
10/7/2022
Amy M. VERIFIED CUSTOMER
Jim is a treasure. A marvelous communicator, a knowledgeable technician - hugely impressive - and kind. I was traveling on business and he made my week. I also overheard him with a customer that was trying to justify not getting work done; work that was safety related. Oh my goodness did Jim handle it well. MasterClass on customer service. Brandy and the team that greeted us were all stellar. You’ve got a 5 star team there!
10/6/2022
LESTER T. VERIFIED CUSTOMER
Honda in thousand oaks, they give you a honda car while they working on my car, how also they always Wash the car because we spent a lot of money and at least a car wash will be nice
10/6/2022
Kathryn H. VERIFIED CUSTOMER
She was very helpful and informative regarding our service. She explained the service and what was done. Thank you!
10/5/2022
LAWRENCE/SHERRY S. VERIFIED CUSTOMER
Outstanding
10/5/2022
HILDA R. VERIFIED CUSTOMER
Bonnie is wonderful help
10/4/2022
TERESA A. VERIFIED CUSTOMER
Bonnie is so kind
10/4/2022
COLLEEN/CHRIS B. VERIFIED CUSTOMER
Bonnie always takes very good care of us. We appreciate the service she provides. Thank you!
10/4/2022
Peggychris P. VERIFIED CUSTOMER
Bonnie is the best! Thanks for all your help!
10/3/2022
Elizabeth P. VERIFIED CUSTOMER
Jim is the best! Thorough, courteous, knowledgeable and always goes the extra mile to make you feel well taken care of.
10/1/2022
Kimberly U. VERIFIED CUSTOMER
My tire light turned on after they said they checked everything and said everything looked fine.
9/30/2022
Nathan W. VERIFIED CUSTOMER
Thanks for taking care of me, appreciate it
9/30/2022
Michelle Q. VERIFIED CUSTOMER
Bonnie is awesome!
9/30/2022
Susan S. VERIFIED CUSTOMER
Always great consumer service from Bonnie!
9/30/2022
Fred M. VERIFIED CUSTOMER
Service advisor Bonnie is a gem. I am always totally satisfied with the service I received from her and I think you are to double her salary because you could never replace her.
9/30/2022
tyler t. VERIFIED CUSTOMER
Testing
9/29/2022
Wendy S. VERIFIED CUSTOMER
I had two codes identified on my “check engine light” but I had to pay two service fees and two trips to identify them both instead of both being identified on the first visit. Bonnie is a great professional employee still.