International KIA of Orland Auto Repair Service

I had very good service thank you ???? so much

Terrible experience - got there at 9am and didn't leave until 2pm. Turned out that all the correct pieces were not ordered. The bill was not really covered as in past visits. Lots of excuses but no real apology or offer for any compensation Lost a day of work and still have to come back when you get the missing part. Only good thing was the mechanic who spoke to me about why I should get the liner zip-tied for interim solution.

Does not need improvment excellent service and personnel.

I submitted an email to Mr. Chad Marshall regarding my experience.

Steven provided great customer service

I'm glad there was no defects on the vehicle

My appointment was at 9:45am. At 4:30pm my car still was not ready. I never received a call or text, despite leaving a message asking if / when my car would be ready. Went to the dealership anyway since it has been 6 hours for a horn repair and a tire change, and was told it would be another 45 minutes. Spoke to the service manager when apologized and agreed that that should never happen. I appreciated his honesty. Clearly issues need to be addressed for better service going forward.

Always a great job

Your welcome

Very friendly and helpful. Meet all our needs and the car was serviced quickly.

I have to ask a couple of times about the status of my car and after hours waiting to get an answer that they don't have the part and they will call me when they get it.

Very happy with the service and I thank you.

Staff was friendly. Upfront about what the vehicle needs or will be needing in the near future.

Joey was phenomenal and I will come back because of the service he provided.

Kevin was warm and friendly, demonstrated knowledge about my vehicle, and kept me updated about which services were necessary. Couldn’t ask for anything more.

I brought my car in for a complimentary check up as I had received my flyer of such in the mail. I had a scheduled appointment and arrived at 6:20 am first in line before opening for my 7 am appointment. I entered the dealership and informed the person why I was there. It appeared the person was not listening to me and asked me what is the reason I brought my car in today. I restated for a complimentary check up and showed him the card I received. He replied he did not need the card. I went and sat in the lobby. I saw my car was pulled up and positioned to exit. I sat and watched two people that came in after me, spoken to by their service person and drove around my car and left. I went to the service desk and asked what was the status of my car as my car was just sitting there for 45 minutes and other people that came in after me were leaving. They looked into my request. Shortly afterwards, I was informed the status of my car. I did not feel as if all customers are provided with the same customer service courtesy. From this experience, I decided that I would take my car to my regular mechanic of Bob’s Auto to be serviced at a later date. Why pap your dealership my money and not receive the basic customer service?

Kevin is always professional and pleasant. The waiting area is always cozy and clean.

Thank you

Thank you for the great service

Jackie was very helpful and kept me informed, which I appreciated! On a separate note it would be helpful if Kia spelled out the process of an oil consumption test. I never knew what the next steps would be and I was totally caught off guard when I was told I couldn’t have my car back after it failed the last test. It would have been helpful to me as the consumer to know the steps in the process !