She was very helpful and explained everything regarding the service
1/31/2024
Bianca G. VERIFIED CUSTOMER
He was amazing!!!! Very tentative and helpful! I appreciate him
1/31/2024
Gary B. VERIFIED CUSTOMER
none
1/31/2024
Lindsay G. VERIFIED CUSTOMER
The service manager wasn’t the nicest to me when I was explaining my situation. I bought my car from this location and expected better service from your dealership. To state, “I was pulled from a meeting for this” was a bit over the top. Isn’t that what this department does is service their customers regardless of day and time? It seemed to me he was a bit inconvenienced by having to speak to me. It’s really upsetting to spend the money I spent to be treated the way I was. If your goal is to achieve complete satisfaction with your customers, I would start looking at who you hire and how they treat your customers.
1/31/2024
Erin B. VERIFIED CUSTOMER
Joshua was very friendly and attentive. He kept me updated throughout the process. This was a much better experience compared to my last time.
1/31/2024
Dan T. VERIFIED CUSTOMER
a ok
1/31/2024
Adam D. VERIFIED CUSTOMER
Joshua was great. Kept me informed, updated about status. Didnt just start my case but also saw it all the way through while giving me updates along the way. Was apologetic when it was taking longer then expected, super cordial. Was conscious of my time and just faced the situation at hand. Didnt beat around the bush, he was a great service rep. Thank you
1/30/2024
Donald D. VERIFIED CUSTOMER
Thank You for a smooth sales experience!
1/30/2024
Michael S. VERIFIED CUSTOMER
Great service
1/30/2024
Patrick T. VERIFIED CUSTOMER
Good job
1/30/2024
Kenneth B. VERIFIED CUSTOMER
Joey was great and answered several questions I had. He was very professional and got me in and out in record time.
1/29/2024
Lucy J. VERIFIED CUSTOMER
I was told the wait time would be “about an hour or an hour and a half, depending on how busy the technicians are “…….after waiting 2-1/2 hrs, I approached the desk asking about the progress of my vehicle. I was told it was ready & I would be assisted. After waiting another 30 minutes ( and being able to see my vehicle parked right in front of the doors), I once again approached the desk asking if my vehicle was ready. At that time, my paperwork was finally taken care of & I left. No excuse for not at least being informed while waiting on the premises that the car was taking TWICE as long as promised to be repaired.
1/29/2024
Joseph R. VERIFIED CUSTOMER
Joey and Steven in Service knocked it out of the park , getting me in and out in a reasonable amount of time.
1/28/2024
Carmen K. VERIFIED CUSTOMER
Everyone was nice and friendly while I waited on my vehicle. I would just suggest that when booking an appointments someone should warn guests of the average wait time for certain services. I would have planned differently had I know that my oil change and diagnostic would be a 4 hour wait. Maybe if the wait is longer than 3 hours....if the person is unable to drop off the car....a loaner can be provided.
1/28/2024
Ali A. VERIFIED CUSTOMER
Kia always take care of my car and answers every question that I had.
1/28/2024
Edgar H. VERIFIED CUSTOMER
yes
1/27/2024
Antonia G. VERIFIED CUSTOMER
He has been a very big help :) thank you!!
1/27/2024
Rossy D. VERIFIED CUSTOMER
Jacklyn has always been very professional and extremely helpful. Great experience.
1/27/2024
Timothy B. VERIFIED CUSTOMER
Great experience from check in to check out.
1/26/2024
Mike H. VERIFIED CUSTOMER
The guy who helped us from start to finish was amazing !!!! Will definitely come back just because of him.