Great customer service and overall experience, will return!
2/14/2024
Clarence H. VERIFIED CUSTOMER
Very satisfied, Joey explained everything well. Thanks
2/14/2024
Angelle U. VERIFIED CUSTOMER
Did not fix the problem I was having
2/14/2024
Robert B. VERIFIED CUSTOMER
great service
2/13/2024
Betty C. VERIFIED CUSTOMER
Thank for answering my concerns
2/13/2024
Cynthia L. VERIFIED CUSTOMER
Great service, thank you!
2/13/2024
Joel D. VERIFIED CUSTOMER
Nice waiting area.
2/11/2024
Richard L. VERIFIED CUSTOMER
We would be happy to complete the survey
2/11/2024
Carmen K. VERIFIED CUSTOMER
In effort to be proactive I asked person that contacted me to make appt if a loaner car was available. I was told no bc service was only 1/1/2-2 hrs. It took 2 days. 2nd time that had happened..... They should be advised not to give time frames. Also I have to bring the car back bc my seat is defective from the repairs that were done. I'm not sure if they forgot to put the seat cushion back in or what?
2/11/2024
Leonardo T. VERIFIED CUSTOMER
Thanks
2/10/2024
Steve R. VERIFIED CUSTOMER
Everybody was nice very helpful, helpful very professional and I was totally satisfied with everyone I dealt with today
2/10/2024
Debbie T. VERIFIED CUSTOMER
he did a fantastic job
2/10/2024
Daniela S. VERIFIED CUSTOMER
This interaction with not only Kevin, but Luey the manager as well as the women working at the front desk with an attitude not involved in our situation but wanting to rudely insert herself. I was lied to multiple time by both Kevin and Luey with proof of messages and paperwork to prove it. I had a warranty for my tires that they did not want to keep due to their original mistake by selling me my car already with after market wheels on it in the first place. I was again without my car for over a week with children to transport at home. This is my third time dealing with this dealership due to a repair since purchasing the car from there and although I am in love with KIA vehicle, this experience has not only made me not want to deal with this particular dealership but not even own a KIA anymore. We will be selling our Telluride and will never purchase a KIA again. I am also in the process of making sure others are aware of the disgusting behavior that has been demonstrated by the staff at Orland Park Kia. It truly makes me sick.
2/9/2024
Kathy H. VERIFIED CUSTOMER
Highly dissatisfied with the service provided by the service team as a whole. Have emailed Chad Marshall with details.
2/9/2024
Therese R. VERIFIED CUSTOMER
Thank you to all who kept in touch with me during your busy time, everyone I spoke with very nice and professional and keep me informed as much as possible. Thanks to Joe, Jackie and Lou
2/8/2024
Michael J. VERIFIED CUSTOMER
Came in with an appointment and got in a timely manner.