I was not happy with the services and will not be returning
3/22/2024
Philip T. VERIFIED CUSTOMER
The work was done in the estimated time and transportation to and from dealership was provided by Yancy. I always receive great service from all the people at this dealership.
3/21/2024
Tracie M. VERIFIED CUSTOMER
Brian was very pleasant to work with. Thank goodness there were no issues. He did inform me on what was due at my next oil change. Now I know I need to save up for that..
3/21/2024
Grace M. VERIFIED CUSTOMER
Excellent service and very helpful and knowledgeable service representatives.
3/20/2024
Thomas W. VERIFIED CUSTOMER
Excellent service and some good maintenance tips.
3/20/2024
Janina N. VERIFIED CUSTOMER
Service Tech was very professional and knowledgable
Car wash was super.
3/20/2024
Troy W. VERIFIED CUSTOMER
Communication was not the best
3/20/2024
Glendory E. VERIFIED CUSTOMER
I like that you make it comfortable for the customers that wait on their car's.
3/19/2024
Joanne G. VERIFIED CUSTOMER
I had to go to work and I made it on time due to the good service and help from Mr. Wilson
3/19/2024
Susan O. VERIFIED CUSTOMER
Very thankful for Steven. He was very kind, helpful, diligent and professional.
3/18/2024
Ahmad B. VERIFIED CUSTOMER
I expected that my car will be washed after the work was done on it.
3/16/2024
Debra S. VERIFIED CUSTOMER
My experience was very frustrating and disappointing. I waited 20 minutes just to be checked in was told my oil change would take 2hrs I was there for 3hrs without anyone updating me. I had to walk up to service to find out how much longer it would take. No one went over recommended future service and when I left the dealer I had someone else’s paperwork in my car. Very disappointed this was the 2nd time I felt I had received bad service might need to go to another Kia dealer for future service needs.
3/16/2024
Paul V. VERIFIED CUSTOMER
Got my oil changed on the same day with out an appointment!
3/15/2024
Pamela J. VERIFIED CUSTOMER
My first time in service, I stood looking at all representatives for many minutes. No one looked up from their computer to say and tell me they will be with me soon. It was awkward and made me think I was in the wrong location. Information about having the diagnostic fee of $175 taken off repair bill was not written down anywhere. I was told it verbally. This caused stress for me when I had to insist that I was told this. Lack of knowledge about replacing the cluster resulted in a wrong estimate. I had to have one representative check their math because I felt they did it wrong. They had. My paperwork from KIA had three different addresses. I got just following an old address. You need to update all of your documents to be accurate. Overall, I thought the whole experience was unprofessional, poor custom service and expensive.
3/14/2024
Maggie O. VERIFIED CUSTOMER
I like Kia.
Honest and forthcoming:
However, I waited 3.5 hours for an oil change.
While I know I am faced with a wait for a walk in, nearly 4 hours is a little extreme. I also text and asked for a shuttle back and never got a response, so I walked back.
If I had known the wait was that long- I would've probably delayed my oil change. The next time I probably will go somewhere else- that can do it under an hour.
3/14/2024
Stanley G. VERIFIED CUSTOMER
The service was excellent and I was informed every step of the way as to how all of the work was progressing. My vehicle was finished at the time that I was told that it would be and as of right now, everything is going fine.
3/14/2024
Michael M. VERIFIED CUSTOMER
Didn’t tell me anything about the inspection that was done. She did mention I will prob need a tire rotation but the car was already waiting to leave. I would have just had you guys do it and pay for it but instead I took it elsewhere.
3/10/2024
Jeffrey L. VERIFIED CUSTOMER
I had a very good experience and am completely satisfied
3/10/2024
Carrie W. VERIFIED CUSTOMER
Amazing service. Helpful and happy staff made my experience great.
3/10/2024
Karen M. VERIFIED CUSTOMER
My vehicle was good when I drove away from Kia. The service people were very friendly and thorough. I also appreciate the car wash.