Northridge Toyota Auto Repair Service

Noel was great and super professional!

Shirley was wonderful. She explained everything to myself and my son. She was a professional and had a sense of urgency in helping us.

Service was nice ????

I find it absolutely horrendous how the pickup situation was handled. I asked for an Uber back to Toyota expecting a link to be able to schedule a ride for myself. I needed to schedule it an hour or so after I got the call that the car was ready as my website was down and I was on the phone with tech support when right in the middle of me trying to solve the issue, I got a call that my Uber was there. I got so flustered that I hung up with tech support meaning my website was going to be down and orders wouldn't be able to be placed while I was gone to pick up the car. I realized after the fact that I should have told the Uber driver to go away and ask to reschedule again, but given the initial incompetence of sending me a link to schedule my own Uber, I wasn't sure how easy it would be for me to get another ride scheduled. It was an absolutely avoidable and horrible situation that I was put in and I suffered, my customers suffered and there was no reason for it. It is incredibly rare for me to get so mad as to write a negative review but my frustration carries to this day and my satisfaction was severely diminished.

The service went from being driven home by a valet , to an uber (if I remember correctly) home and back, to one way if within 5 miles. Wow.

Noel was very professional and helpful. Hope he’s working next time I’m there.

The service I received was excellent. The only thing that wasn’t - I felt uncomfortable in the waiting area - It appeared to me that another patron was being pressured into buying a new car when he was just there to get his car serviced. - I have been that patron on past visits and now usually choose not to engage.

Aaron was very kind and courteous

Thank you for a great service.

I’m really satisfied with the service Aaron **** was giving me today a great service thanks

Very good service,Thanks!

Okay

Hi My last service with Jeffrey went well overall. However, I need to clarify a few things: 1. In February, I was required by the service agent to pay for a realignment to which I did. However, I have noticed that my car still does not drive straight - when I release the steering wheel, it pulls to the right. I forgot to mention this to Jeffrey during my most recent service as there were other more pressing issues at the time. I would like to have this rechecked at my next service appointment. 2. The day after my February service, a camera sensor warning appeared for the first time. I returned to your service center and was told that the sensor was just dirty. However, the warning continued to appear monthly until my most recent service on August 19. At that appointment, Jeffrey confirmed that the sensor was actually faulty. He explained that, under my warranty, both the sensor and the car seat trim would be ordered and installed free of charge. A few days later, Jeffrey called to let me know that the car seat trim was ready to be installed. When I asked about the sensor, he admitted that he had forgotten to inform me that the part was already in stock and had been installed on August 19. I am documenting this here for reference and expect the replacement sensor to function properly. 3. On August 19, Jeffrey also informed me that my one-time cabin and engine filters service as part of my contract was done at your center on my last February service. This was done without my authorization. I am contesting this, as I had already replaced both filters myself in January (I even have a recording of myself doing it). With this in mind, I need a confirmation that I am still entitled to filter replacements under my contract until its expiration. Please confirm and let me know the date until which I am eligible to claim them. You can reach my email- Thank you. Beatriz C

Very kind work smart

He was excellent. Very patient. Explained everything well. Lost my credit card. He tried to find the uber driver who might have nt card in his car. So far, he hadn’t heard back from uber.

Responded well to my needs

Just wanted to say that Aaron **** was very good with keeping me updated with everything

Poor customer service

I'm always have a very satisfied.

Na