Shirley was awesome, I just dont like how I was told on the phone by a different advisor I have a oil change, rotation, alignment and fluid topoff for this service but it was only a tire rotation. Also, a tire rotation took 2.5hrs. That's crazy and should not be the case especially with an appointment? Wow
8/31/2025
Jacqueline R. VERIFIED CUSTOMER
I understand it was a busy saturday, but I was waiting for my truck for 4 hours and zero communication or the status. I did not feel assured at all about the care of my truck or of my time. All that was changed was the filter and oil. It should not have taken 4 hours and I was only given my truck back within seconds once I went up to his desk to check in. I was super patient, but if a truck is actually taking that long- please come over to your client and let them know what is going on. It seemed like he forgot about it to be honest. First time I have had a negative experience here- so disappointing.
8/31/2025
Maria G. VERIFIED CUSTOMER
Fue muy amable. Y servicial
8/30/2025
Kevin G. VERIFIED CUSTOMER
Excellent and knowledgeable
8/30/2025
Gary B. VERIFIED CUSTOMER
Noel was great. I had a very good experience working with him.
8/30/2025
Horacio P. VERIFIED CUSTOMER
Todo bien. Excelente café.
8/30/2025
Dan C. VERIFIED CUSTOMER
Accepted my last minute appointment request.
8/30/2025
Lee M. VERIFIED CUSTOMER
Shirley Diaz provided an amazing experience. She was friendly, helpful, and knowledgeable. I truly enjoyed this experience because of her.
8/30/2025
Peter B. VERIFIED CUSTOMER
Very professional explained everything to me completely satisfied
8/30/2025
Carlos M. VERIFIED CUSTOMER
nice person
8/30/2025
Robert D. VERIFIED CUSTOMER
The experience was flawless, I have always rely on Toyota's workmanship, and the professional attention of the team member like Aaron.....thank you for the speedy turnaround of the schedule service
8/30/2025
Raymond S. VERIFIED CUSTOMER
Heidi went above and beyond even when I had to go for my appointment in the car wasn’t ready she did whatever was possible and made sure that everything was done the right way in the quickest time possible she’s such an amazing team player at Toyota Northridge
When I thought my vehicle wasn’t ready I almost wanted to leave and go out my appointment and then get back later. She offered me a ride just in case I had left but later on. She did marvelous job that my vehicle was done on time and I left thanks Heidi
8/30/2025
Isaac G. VERIFIED CUSTOMER
TY.
8/30/2025
Mark M. VERIFIED CUSTOMER
Heidi is incredible. I will look for her for every appointment from now on.
8/30/2025
Angela J. VERIFIED CUSTOMER
Heidi is very knowledgeable in addition to having great customer service skills.
8/29/2025
Richard D. VERIFIED CUSTOMER
Love anthony
8/29/2025
Michael O. VERIFIED CUSTOMER
Shirley Diaz is a problem solver and had a professional attitude and demeanor.