Aaron was super nice and helpful . Really appreciated his great customer service .
8/2/2025
David C. VERIFIED CUSTOMER
Always a pleasure to work with Jeffrey.
8/2/2025
Steve D. VERIFIED CUSTOMER
Everything went well except for the wait. Two hours for a battery change!!
8/2/2025
Arno B. VERIFIED CUSTOMER
I made an appointment to bring my car for service and a recall. The service was completed properly but the recall was not. Noel did a great job helping me out and explained that the technician could not connect to the car. Since I was in a rush Noel suggested I bring it back as there was another recall coming up on the Tacoma trucks. I was disappointed to hear that the recall issue was not taken care of even though I thought waiting at the dealership for almost 2 hours would have sufficed for it. I expect more from technicians when a recall is issued.
8/2/2025
Jorge G. VERIFIED CUSTOMER
Quick service
8/2/2025
Stephanie P. VERIFIED CUSTOMER
Still haven’t gotten to the root of the original issue. Keep giving me the run around. Long waits. Very disappointing esp since the car is barely a 2024!!
8/2/2025
Molly C. VERIFIED CUSTOMER
Noel is great - he’s the only advisor that has stayed on top of the issues I’ve had here and always made sure everything is correct and handled properly
8/2/2025
Damon F. VERIFIED CUSTOMER
My service advisor, Jeffrey Johnson, is great to deal with. Unfortunately, my car has experienced trouble a couple of time recently and, while I haven’t always been thrilled with the news about my car, Jeff has been professional, straightforward, and solution oriented. He represents your company very well.
8/1/2025
Randy W. VERIFIED CUSTOMER
Repeat business with Anthony. Always satisfied. Will seek him out in the future
8/1/2025
Nancy G. VERIFIED CUSTOMER
Noel was helpful, friendly and took the time to explain everything to me. Great job!
8/1/2025
Robert W. VERIFIED CUSTOMER
We appreciate the quick service turnaround and communication on the alternator repair. However, the van was returned with fault codes and a check engine light related to the alternator failure that were not cleared by the service technician. I had to clear them myself with an OBD tool.
8/1/2025
Juvy S. VERIFIED CUSTOMER
Just a concern. I waited longer this time than the regular schedule maintenance of my car coz Jeff can’t find if I had a tire replacement insurance in which I am 101% sure that I do have it. Hoping eveything will be networking so there would be a long waiting time to have it confirmed.
8/1/2025
Linda S. VERIFIED CUSTOMER
I was treated with so much love and kindness She was able to make me a happy customer in every way She took really good care of me and was a able to get me out in a timely matter I have been using Northrige Toyota for several years and have always been satisfied but today she went the extra mile for me I will continue having my car serviced with you I will ask for her when ever I need service She really knows how to treat your customers
8/1/2025
Modupe A. VERIFIED CUSTOMER
Good customer relations services.
8/1/2025
Sophia H. VERIFIED CUSTOMER
For my first experience at Toyota, I would give a 0 out of 10.
8/1/2025
Peter K. VERIFIED CUSTOMER
I appreciate Anthony’s candor and transparency. He makes me feel like I am on an equal level and that he is looking out for my best interest as a customer.
8/1/2025
Janet S. VERIFIED CUSTOMER
Awesome. Team players. Service people who do check in were friendly and helpful. All involved professional knowledgeable curious and trustworthy.great visit no hassles. Timeof service normal.
8/1/2025
Paul C. VERIFIED CUSTOMER
Normally all good but today when I picked up my vehicle my service advisor was out to lunch so I asked another employee. A Woman with glasses with who has the first desk right outside the glass office on Northeast side. She wasn’t on the phone or anything so I said I think my service advisor is at lunch can you… and before I finished speaking she said talk to one of his fellow employees and she walked away.
I thought to myself “wow I thought you were a fellow employee.” I watched her go outside to someone waiting in the car line and proceed to help them. I went on down the line and found someone else who wasn’t busy and they said sure let me help you.
Went outside and got my vehicle fairly quickly but that lady saw me waiting and said across the way to me did you find someone is your car done? I just said yes and ignored her.