The service advisor try to charge me for brake pads which was okay and gas pretty much left
5/16/2026
Hassan M. VERIFIED CUSTOMER
Appreciate your great service and excellent customer service thank you very much.
Hassan Afham Mohamed Izadeen
5/15/2026
Carolyn P. VERIFIED CUSTOMER
I've been going to Noel for several years now and he has been an amazing service representative for Toyota. He is conscientiousness, friendly, knowledgeable and extremely helpful. A pleasure to work with!
5/15/2026
Allison Z. VERIFIED CUSTOMER
Had to wait 2 1/2 hours for car. I was told it was just a tire rotation that would take about 1 to 1 1/2 hours
5/15/2026
Richard V. VERIFIED CUSTOMER
A little “something” leaking on garage floor after service.
5/15/2026
Bahar S. VERIFIED CUSTOMER
Glenn was great!
5/15/2026
Diep N. VERIFIED CUSTOMER
Service is very good!
5/15/2026
Michael P. VERIFIED CUSTOMER
Jeff is fantastic… For sure your best employee.
I am dissatisfied with the rest of the service team as I had greater expectations
5/15/2026
Alex L. VERIFIED CUSTOMER
My experience was not good. After spending 4 hours at the Northridge service center, I was told that a tire pressure sensor was out. The service advisor said that I would need to pay for the replacement, as my warranty would not cover it. I took my Tacoma to Thousand Oaks Toyota, where they replaced the sensor, free of charge. The service advisor at Thousand Oaks told me the Northridge service advisor was wrong about the warranty not covering the sensor.
5/15/2026
Kamelia H. VERIFIED CUSTOMER
Noel is great! Great customer service, attention to customer concerns and timeline .
5/14/2026
Joyce L. VERIFIED CUSTOMER
Apparently Robert is a new employee and perhaps new to this type of work. He was very conscientious and checked with his colleagues to be sure he was following the correct procedures. I’ve been a customer of Northridge Toyota for many years and am always happy with the service I receive. However I appreciate when the advisor prioritizes the recommendations because I cannot afford to do all of them at once.
5/14/2026
Daniel C. VERIFIED CUSTOMER
A big thanks to Jeffrey.
5/14/2026
Nancy G. VERIFIED CUSTOMER
I found her a bit cold. She eye balled me when I ask a question
5/14/2026
Elizabeth L. VERIFIED CUSTOMER
Noel is the best!
5/14/2026
Christian A. VERIFIED CUSTOMER
Robert was extremely helpful and kept me up to speed with the news on my car throughout the day. Thanks Robert!
5/14/2026
Toptech, Inc. VERIFIED CUSTOMER
Thank you
5/14/2026
Francisco C. VERIFIED CUSTOMER
Took for ever to complete a simple repair
5/14/2026
Joanne R. VERIFIED CUSTOMER
I like working with Heidi. She gives me the best service I have had since I having been coming to Northridge Toyota
5/14/2026
Arturo M. VERIFIED CUSTOMER
Muy atentos
5/14/2026
Shirley L. VERIFIED CUSTOMER
The service advisor Heidi Buchanan was rude. Here are the information that I want to share with you: first of all I observed that she was rude to her co-worker and ordered her to get in the car to read the mileage for her. She talked to me harshly. She has a bad manners.