Northridge Toyota Auto Repair Service

Despite arriving early for a scheduled appointment, I waited over 30 minutes to see an advisor. Throughout the day, communication was poor; I was not told where to wait, offered a shuttle, or given an initial estimated time and was not asked about way of contact confirming phone or email communication. My advisor was short and dismissive during check-in. Later, the advisor communicated with me via text using all caps, which felt aggressive and unprofessional I received a text stating my car was "done" before I had even reviewed or approved the $4,000 in suggested repairs through the portal. When I questioned this, the information regarding the reservoir and tubing was inconsistent and confusing. ​1. Upon picking up the vehicle, there was no service sticker placed on the windshield for my next oil change. 2. Most concerningly, upon inspecting the engine bay, I found oil spray over the engine. This is a major cleanliness and safety oversight. 3. I have reason to doubt the diagnosis of a "cracked reservoir" as it is currently holding fluid, which suggests a lack of transparency in the technician's report. ​This was a highly disappointing visit. Due to the overbooking, poor communication, and messy service work, I no longer feel comfortable bringing my vehicle to this location. I am considering seeking future services at a different dealership.

For some reason, there is a disconnect between the service advisor's software access to the services included in the paid warranty. SA simply hands us a printout showing a charge that we are expected to pay. We have to seek out and interface with the Finance Manager to get the paid warranty applied to the SA's charges.

Excellent service provided by Aaron.

Excellent customer service.

Great Service.

Thank you!

I had my vehicle at NT for a incident that wasn't my fault in the first place. The troubling part was a faulty hybrid inverter, which Toyota installed in my car from the factory. Although NT provided 2 rental car, every time I met with Marylin the rental advisor, she seemed I was bothering her with her attitude. And Glenn my service advisor, my car was there for 6 days, was my car outside? It was way dirtier than I left it there. Was a in house car wash too much to ask? Also that car wash voucher he gave me at Shell station, THEY ARE CLOSED permanently. Intentional joke? I've been coming to NT since 2020, I wasn't satisfied with previous management at all & when I heard NT had a new management, I was hoping it was better but I was wrong. On a side note, your sales team standing in front of lobby door cracking jokes, yelling, massaging each other is an eye sore. If they're that free, go outside and sell cars. Looks like a bunch of high schoolers. Who'll want to come in and inquire or buy cars? Also Cyber sales team? I was checking out online for pricing of a Sienna. Then I get a call on Wednesday of this week if I want to come in on Thursday to see one. I didn't officially make an appointment. But they been calling me day after day pestling me. One sales person texting me by just saying my name like we are friends. I don't know that number, stating your name & addressing your company is standard manner, no? No manners. Where's the management?

Shirley was amazing assisting my daughter with a tire repair

Friendly and professional.

What happened to Toyota Care?

When I opened my door for the first time, the airbag system sensor fell.

Como siempre, muy amable

Aaron was very knowledgeable, friendly and kind. The experience was great.

Thank you

Glenn was amazing. Stayed late for me to make sure I got my 4Runner tire fixed. Thanks again Glenn

Joe was professional as always and clearly answered each of my questions In a compassionate manner!

Good service

Thank you for servicing my car today. There are a lot of things that could have been better. I am surprised by how unpleasant it was at your dealership today. I have had my car serviced with you guys before but never had an experience this bad. First of all, the customer service rep Shirley Diaz who worked with me was unfriendly. I was greeted with a cold face and monotone voice. I was smiling and greeting her. I never worked with her before but the guy I worked with before was the complete opposite. I tried to give her the benefit of the doubt that it might have been a long or bad shift at work, but I have to say that is not how customer service should be. I myself work in customer service as well so I understand how important it is to greet customers properly even if your day wasn’t going so well. She tried to cut the conversation short when I tried to ask question as well. Second of all, when I got the text that my car was ready, I had to wait for at least 20min outside before my car was brought to the front. It would have been better if i didn’t have to wait for that long. Other people who got there after me already got their cars brought out front before me. While waiting, Shirley went outside and saw me waiting but never had a question of how I have not received my car or checked in with me. If it wasn’t for me reaching out to another employee there to check up on my car status, I believed I might have been forced to wait for another 20min. If so, I would have appreciated it more if I didn’t have to wait for that long. Third of all, when I got in my car, there was no reminder sticker on my windshield. I believe most dealerships and even auto-shops would put in a sticker to remind me of the next maintenance appointment. There was no sticker in my car. I had to ask another employee there to bring me one. Overall, this has been my worst experience at your dealership. If it isn’t for the location convenience, I don’t think I would recommend this place to my family or friends. Usually I’m not the person that would write reviews but this time I had to due to the above concerns. I hope this could improve your service in the future. Thank you, Anh L. Affeld

Alex was great. Friendly, efficient, knowledgeable, and a good communicator.

No problem.