Northridge Toyota Auto Repair Service

Offering things that the truck it doesn’t need

Great service from Glenn Deitsch and the team who serviced the car. Thank you

I made appointment for a oil change my time was 1:30 I got there 10 minutes early when I called I was told that I to wait 1 1/2 hours meaning I would be done by done by 3 on my work order I would be done by 2:23 but I ignored that time new it be about 3 I also asked if you could reinstall the panel under the glove box My advisor would there be a charge he told me I would have a 4 hour wait it had fallen out out before I did it myself but I am now handicapped so I declined My car was not done until 4 l was told that It took so long for the maltipoint takes time I guess since I had a special price I had to wait so long and didn’t get the inspection This will be the last time I go back there for service even for good price

Anthony was professional and made sure my car and myself were both taken care of by offering an Uber ride to and from home as well as having car ready in timely manner as promised. I was completely satisfied and will continue going here in the future. Thank you!

In addition to the mechanical concerns, I experienced extremely unprofessional conduct from multiple employees at Northridge Toyota. First, Hiedy was highly disrespectful during our interaction. She repeatedly attempted to rush me off the phone and told me I should not be speaking with Toyota Corporate directly — despite Toyota Corporate already being actively on the line listening to the conversation and documenting everything being said. I then had to speak with another employee who also attempted to pressure me into immediately paying an out-of-pocket fee that Toyota Customer Service was originally discussing covering. During this interaction, I was laughed at directly. These conversations were recorded. The technicians, including the service manager and general technician, also acted unprofessionally and made unsupported assumptions regarding alleged “frame damage” without providing any measurable proof, documentation, structural inspection, collision evidence, or technical explanation showing how a non-damaged radiator developed pinhole leaks solely because of aftermarket accessories. The radiator itself showed no puncture marks, impact damage, accident damage, or physical evidence consistent with a collision. What is especially concerning is the contradiction in their own statements: if they truly believe an alleged bent frame component caused the radiator failure, then replacing the radiator without correcting the supposed root cause would logically lead to the same failure again. Yet they still offered to replace the radiator while simultaneously refusing to address or properly document the alleged structural issue they are blaming. This inconsistency raises serious concerns regarding the accuracy of the diagnosis and the professionalism of the service department. I am requesting that Toyota review the recorded conversations, technician findings, and dealership conduct thoroughly.

Aaron at Northridge Toyota, is extremely professional! Made our service experience a seamless and enjoyable affair! 5 stars all the way

I like having Heidi help me. She takes care of my car like it’s her own.

Everything was very magnificent.Thanks!

Heidi is an outstanding person. I felt like I was in good hands all the way through and can honestly say I have zero complaints. Thank you again Heidi.

Drop off and pick up were quick and easy. Recall was performed faster than anticipated considering it was the weekend

I asked to have a store manger call me, the relevant owner of the car, at ****-****-xxxx on Saturday. I haven’t heard from anyone and it took 3 messages to Jeff to have him call the above number instead of the number I kept asking him not to call, this number. The only reason Jeff started to use my phone number is because I managed to get him on the phone and made it clear that I was furious at him. I still want to speak to a store manager. I am still angry. - Mallory

I had the rear right tire on my 2026 Grand Highlander Platinum replaced which was under warranty today. The car was inspected, video and photographs of the vehicle, including the wheels and tires, were taken before it went into service by the dealer. When it was taken in, there were no chips/damage to the said wheel and other wheels as the vehicle is brand new with approximately 1000 miles on the odometer. Once the vehicle ready, I was handed the key by Alex, the service advisor, from his desk and I left the dealership without a post inspection of the work completed. While driving with my two small children in the car with me, I noticed the psi on the tire that was replaced did not match the rest of the tires. I pulled into a gas station to fill air into the replaced tire. Upon removing the nozzle cap, I observed a chipped/ damaged to the wheel above the nozzle from the replaced tire. I returned back to the dealer and met with Alex the advisor and Jesus Quintanar. I asked Jesus for the service manager and was told he was "not there today." I then asked for someone in a managerial role to help resolve the issue. He said there was no one available to assist today. I cannot understand how a business can operate when there is no one in a position of authority to answer to. What if this was a bigger issue? Who is running the place? Jesus stated that he would bring the matter to the attention of the service manager and from that point a “decision will be made.” That sounds to me that the **** of proof is on me, the customer and as I previously stated, photographs were taken of the wheel and it was inspected before it was submitted for service. Those photographs will not show there was damage to the wheel when I brought it to Northridge Toyota. What the likelihood of what actually occurred which damaged the wheel are the following: The service repairman was not careful when he removed the deflated tire from wheel and damaged itl or, (more likely) - He flung the air hose quickly which caused the metal housing nozzle of the hose to make contact with the wheel and damage. I am requesting to be placed back into the position the vehicle was which is a full replacement of the wheel by the dealer (not to be covered by my extra warranty I purchased) I find it difficult to believe that I could not get a commitment from Jesus to resolving the matter and that he would do what is necessary to in good faith in the spirit of customer service. Additionally, Raed, when I asked Jesus for your name, he did not know your last name. I am bringing the vehicle back this Monday, May 18th at 7am. I hope you are there to follow up with this.

Aaron was good talking care of me! Thank you!

Great service. Lobby was nice and everyone was very kind. Would recommend over the van nuys location.

Its quick and easy I appreciate u guy at Toyota

Robert didnt call me regarding any update to my car. I have to call toyota THRICE to get an update. In my first call the one who answered said they will let Robert know so he can call me back. Sadly, he didnt called back until toyota did closed and I have to uber to work the next day. When I asked him the next day, which I was the one who called again for the update, he said that he intentionally didnt call me because my car is not fixed that day. I mean, either way I will be pissed that I didnt get my car on the first day. But the lack of intiative and customer service of calling me atleast for an update really saddens and frustrate me. It seems he is new to this and I see that his coworkers are keep helping him on his booth. Also, I have to ask his name because he didnt introduce himself when I arrive at toyota. I been bringing my car to toyota eversince. I know the works, this is not against Robert if he is new BUT I know future customers will be surely pissed if they cant get any update to their car and have to call by themselves and pay out of pocket for a ride. I hope he can be inform kindly and respectfully. Again nothing against Robert. I dont wish him to lose a job or get reprimanded. This is something that I know he can improve on. Thank you

I had an appointment today @ 9:30am, I arrived @ 7:45am, and my car was ready @ 3:40pm. I had 3 issues to check, was an 8 hr wait acceptable?

Amazon job annd excellent customer service. Everything was 10000/10. The team is highly recommended!

As this was my first Toyota vehicle service at Northridge dealership, Alex was very patient and pleasant while explaining the process to me.

Appreciate Anthony's professionalism.