I am really happy with my service. I realized I had a problem with my tire after work while picking up my kids and drove in very last minute. I really appreciate the fact that he didn't hesitate to help me out even tho they were a few minutes from closing the service department. He could of just said no and made me wait until the next day , it was a real blessing because I would of been in a bad situation without my car the next day because i have to work and transport my kids.Thank you very much .God bless you !!! 10/10
4/3/2026
Alma Rizza. VERIFIED CUSTOMER
My wheel alighnment discount was not applied. My hisband present the discount that is from the northridgetoyota website. He was told that he was not charged for the tax for the service which is the discount given to him. To my knowledge, California law does not require any tax to services provided which did not require any parts. To my my knowledge, wheel alignment does not require any new parts to be performed. The website shows wheel alignment for $139. He was charge $169.95. Am I missing something here? Please enlighten me. Thanks.
4/3/2026
Shukker O. VERIFIED CUSTOMER
Always great service.
4/3/2026
Elena D. VERIFIED CUSTOMER
I had a great experience with Jeffrey Johnson, as always.He is my go to service advisor for a long time, and he provides an excellent service.
However, today I had an issue with your technicians team. When I picked up my car, I noticed that it has a white/ blue scratches on the front left side, above the wheel. Looks like it was scratched with a jack. I took photos right away. I would appreciate if you provide extra training to the techs, so they will be more accurate in the future. Thank you!
4/3/2026
Bryan R. VERIFIED CUSTOMER
The day before they put air in the tires and all the tires were low
Today I brought the car back in again and they checked the sensors and they brought tires helped to pressure except one was still not up to pressure consistent with the other three tires
I hope this helps
4/3/2026
Mary C. VERIFIED CUSTOMER
I was on imtime for my appointment but it took over 20 minutes to even get checked in.
4/3/2026
Edward L. VERIFIED CUSTOMER
Noel made the staff were awesome !
4/3/2026
Christian G. VERIFIED CUSTOMER
Glenn was great, no issues with Glenn please note that. I only brought up the issue that last time a technician wrote on my multipoint inspection that my rear brakes were in the red zone (at 3 and 4 mm). This time the multipoint inspection was at 10mm. Did my brakes magically regen? Was I being scammed by the last service advisor and tech to get a service I didn't need? Is Northridge Toyota not checking something as critical as brakes? It's disappointing because it judt reinforces the stereotype that the dealer is out to ripoff clientele that has no clue about cars. I will not be going back to Northridge Toyota and will be letting corporate know of my experience as well.
4/3/2026
Mike F. VERIFIED CUSTOMER
4 plus hours for an oil change. When I had an appointment.
4/3/2026
Ezzat W. VERIFIED CUSTOMER
The time was too long
4/2/2026
Reyman A. VERIFIED CUSTOMER
Good service
4/2/2026
Andy K. VERIFIED CUSTOMER
Deeply unsatisfied with the service. Service advisors and staff are not honest with why there are issues with the blind spot monitoring and sensors around the vehicle. There is a small scratch on my rear right side of the vehicle and Northridge Toyota is blaming that scratch on why the blind spot monitoring is not working. 100% will not go back.
4/1/2026
Joseph H. VERIFIED CUSTOMER
Fast, efficient, friendly
4/1/2026
Maribel R. VERIFIED CUSTOMER
Very professional and kind. Thank you
4/1/2026
Sulis W. VERIFIED CUSTOMER
Glenn is very friendly, nice and knowledgeable to service maintenance for me. Thank you to Glen.
4/1/2026
Robert D. VERIFIED CUSTOMER
Arron the service advisor was very thorough with the information and he was extremely knowledgeable and followed up to get my truck back to me in a timely manner. Great employee
3/31/2026
Marvin J. VERIFIED CUSTOMER
Service Advisor Shirley Diaz did a great job. My issue is with the recall repair process. Northridge Toyota contacted me to set an appointment to bring my car in for the recall repair. When I arrived, I was advised that the work would take approximately 3 hours, so I opted to take an Uber home. Shortly after arriving at home, I received a call from the Service Department, notifying me that they did not have the parts necessary to complete the repair, and that my vehicle was ready to be picked up. Why would you waste peoples' time like this? The smarter way would be to contact customers once those parts are available. This would save time for the dealership and the customer as well.
3/31/2026
Barath D. VERIFIED CUSTOMER
Smooth experience. Appreciate it
3/31/2026
Stephanie G. VERIFIED CUSTOMER
Everything went smoothly and on-time.
3/30/2026
Brix G. VERIFIED CUSTOMER
Noel was excellent as usual. I always aim to have him as my service adviser. Keep it up Noel O!