Aaron has great people skills and ability to make me feel heard on our concerns and follow through with the team.
5/26/2026
Damaris G. VERIFIED CUSTOMER
As soon as we drove off after buying four new tires the light came out for low air on tire. We had picked up when the service center was closed and with our busy schedule we couldn’t go back immediately. It was really unprofessional service this time. The communication was bad, also why do we have to purchase alignment when we buy four tires that comes with the purchase we have ford and mini and they all include that with the purchase of four tires… that speaks really low of toyota, which we have tried to stay in business with.
5/26/2026
Amy G. VERIFIED CUSTOMER
I have a recall on my Toyota Venza, which is the car that my daughter drives. She drove all the way up from San Diego where she’s in school to get it done and I had Pre called multiple dealerships and Northridge was the only one that was see us on a Saturday and they said they were ordering the part for me. Our appointment was at seven in the morning on Saturday, which is very early but we got there and turned the car in. After having the car for several hours and doing $500 worth of work that I didn’t know I needed, we were told that you didn’t have the part it was in Thousand Oaks, which is right next to my house. And so it wasn’t done the one thing that I needed done was not done. Unfortunately now I have to wait until July to get it done because my daughter can’t do it in San Diego for various reasons and then we’re going on vacation, so it was a very frustrating day at your dealership. Having said that Heidi was great obviously this was not her fault. So I enjoyed Heidi but other than that I left paying $500 for something I didn’t know I needed and no recalled part fixed.
5/25/2026
Averill W. VERIFIED CUSTOMER
Alejandro, Byron and Heidi were all pleasant and professional, I had a fine time
5/25/2026
Aletia A. VERIFIED CUSTOMER
The service provider, Joe, was so incredibly friendly and responsive. I will highly recommend him as a service representative to all of my friends.
5/24/2026
Shereef E. VERIFIED CUSTOMER
Heidi is very amazing. She is heavily involved with the team operations, yet she finds the time to support her customers like she helped me today with my car keys issue. Timing was really good as well. Next time I’ll be looking for her for sure ????
5/24/2026
Gilberto P. VERIFIED CUSTOMER
The service was done on time and the service staff were so accommodating and nice.
5/24/2026
Sophia S. VERIFIED CUSTOMER
Robert was very helpful and clearly explained everything the service entailed. I’m very happy to have been serviced by him.
5/23/2026
Alex C. VERIFIED CUSTOMER
I so happy to have found Anthony as an advisor. He make going to the dealer a better experience. Thank you Anthony
5/23/2026
Gerardo V. VERIFIED CUSTOMER
You guys have asked me three times about upgrading to a new Prius. No thanks
5/23/2026
Fabian L. VERIFIED CUSTOMER
Was very upset for the fact that Toyota of Cerritos sold me a Truck with only one working fob out of two and a non working credit card key . From the very first time I brought my truck to Northridge Toyota for service iv been asking to get these keys fixed in a working condition and they were not able to for some excuse to another Now Glen my Toyota guy is saying warranty doesn’t cover this issue because my keys are not the original keys !!! So now I only have one key and was called a Lier cheat by this F n retard !! The fobs and credit card key’s I possess are the same exact keys that were given to me when I bought this Damm truck !! I am soo ???? FN pissed off first that I only have one key to my vehicle and then called a **** Lier that I’m trying to pull a fast one get northridge Toyota to program a fob and a credit card for free this is the service I get!! This is how they are going to treat me !!!!! Never going back to Northridge Toyota!???? the hell with u guys going to take the truck back to Cerritos Toyota return this thing !!
5/23/2026
Oganes M. VERIFIED CUSTOMER
Absolutely amazing service
5/22/2026
Ruth L. VERIFIED CUSTOMER
Thanks a lot, appreciate it
5/22/2026
David E. VERIFIED CUSTOMER
Robert is the man give him a raise
5/22/2026
Vilma M. VERIFIED CUSTOMER
Thank you
5/22/2026
Daniela R. VERIFIED CUSTOMER
Shirley Díaz es muy buena explicando todo .muy servicial ..
5/21/2026
Sahin B. VERIFIED CUSTOMER
I made an appt for recall supposed to be two parts but they didn’t have one of the parts now I have to go back one more time.
they didn’t call to reschedule not happy
5/21/2026
Felipe H. VERIFIED CUSTOMER
Excellent service from Noel
5/21/2026
Fernanda C. VERIFIED CUSTOMER
Glenn is great. Very happy with the service. It was done in a timely manner. I will be back there again in 6 months!
5/21/2026
Ruben P. VERIFIED CUSTOMER
When I picked my car, I noticed that the dashboard was very deem (I could hardly see the screen. Then when I was driving at night and turned on the headlight, the dashboard was totally dark. This was an issue before I brought it in. Whatever was done to my car may have caused the problem. Now I need to bring it back again to have the problem fixed.