Noel have very good customer service skills and I really appreciate the excellent service today.
4/18/2026
Clifton M. VERIFIED CUSTOMER
Waited too long to be seen by the service advisor.
The folks moving the cars kept going around me even if I was in the front.
4/18/2026
Elaine L. VERIFIED CUSTOMER
Our appt was at 9:30 am. We were not helped until 9:56 am. Then we did not get any updates until 1:52 pm
4/18/2026
Berc C. VERIFIED CUSTOMER
From service department Glan was very helpful and very knowledgeable I was satisfied Berc????
4/18/2026
Paula H. VERIFIED CUSTOMER
Shirley was helpful and easy to deal with. It was a pleasant interaction.
4/17/2026
Gustavo A. VERIFIED CUSTOMER
I am writing to formally raise a concern regarding a recent service visit for my vehicle.
During my appointment on Monday April 6th, maintenance work was performed on my car that I did not request. Additionally, I was neither consulted nor asked to provide approval before this work was carried out. This is concerning, as authorization should always be obtained prior to proceeding with any services that may incur charges.
I expect clear communication and consent before any additional work is done beyond what was originally agreed upon. Proceeding without approval is not acceptable and does not align with standard customer service practices.
Sincerely,
Gustavo A
4/17/2026
Cynthia S. VERIFIED CUSTOMER
Had to bring my car back because it wasn’t fixed properly. I wasn’t happy about that. However, Shirley Diaz was most accommodating and extremely helpful throughout. She was highly professional and helpful.
4/17/2026
Mario L. VERIFIED CUSTOMER
Yes, completely satisfy. He was very knowledgeable and very courteous.
4/17/2026
Sembiring S. VERIFIED CUSTOMER
She did a good/best job
4/17/2026
Robert T. VERIFIED CUSTOMER
Arron was very professional and helpful
4/17/2026
Daniel F. VERIFIED CUSTOMER
Noel is always very helpful & nice! I only want to see him ????
4/16/2026
William G. VERIFIED CUSTOMER
Noel is amazing guy always he trying to help me and I am very grateful with him , he made a excellent Customer Service . Always a make my appointment with him
4/16/2026
Gladly C. VERIFIED CUSTOMER
The person assigned to me that the service wait will be around 3 hours. I did check for an update but he has not received from the service. Then it’s almost 4 hours waiting so I checked again and he checked the computer for the information then it was done but he was not informed I guess this is lack of communication. I know there is a lot of work for the mechanics but I think you need to have a system for the easy job or problem so that your clients will not wait that long.
4/16/2026
Marco C. VERIFIED CUSTOMER
I wasn’t debriefed on what was done on the vehicle, no recommendations for anything that needs special attention or that need immediate replacement at the moment of picking up my vehicle. Took too long to get
My vehicle back. Lastly, on a text I was sent a video showing that the engine air filter needs replacing, quoting the replacement for
$180.00!!?? The new original filter price is $22.00 quoted at $50.00 to me and it takes 3 minutes to do the replacement. I understand is a business and is about making money, however this dealership rips off people.
Thanks!
4/16/2026
Richard C. VERIFIED CUSTOMER
It took longer than I expected, I was there for a tire rotation, check a few things and a new key fob programming and it took 5 hours.
Noel was a helpful as he could be!
4/16/2026
Suzanne D. VERIFIED CUSTOMER
I loved Anthony’s service He explained everything and I feel like he went above and beyond However I had a problem with not being able to get my Toyota credit card number in order to pay for the service Anthony put me on a payment plan which seems like a good alternative but I think it is poor service on Toyota as a company to not be able to get a clients credit card number for them I needed a battery and I couldn’t wait for a new card to come in the mail Before service agents were able to.pull the number
4/16/2026
Gill S. VERIFIED CUSTOMER
When I picked up the vehicle I checked the tire pressure on the screen and it shows the tire that was patched up was 31psi not 35psi like the rest.
I asked Aaron about it and he mentioned he would take care of it which he did. I did ask Glenn when I dropped off the car to have the technician check the air pressure of all tires and apparently that was not done.
4/16/2026
Micah C. VERIFIED CUSTOMER
Everything for my car was done within the promised time frame. Thank you!