I left a message to my advisor Glenn to call me back but he didn’t call me. I want to tell him that I was right. Technician did Hard Reset and Erased all info from head unit of my car. By doing that, my subscription to Toyota Go Anywhere got canceled even though I had autopay. My Toyota App removed my vin car info and nothing shown. Glenn said Tech did nothing about that and didn’t help me resolved either. I had to research and made call to Toyota connect sign up again. Very frustrated with poor service. Also my appointment at 9:45am, I got to Toyota 935am and didn’t get my car till 3:25pm. Terrible service!
4/15/2026
Anthony P. VERIFIED CUSTOMER
Shirley Diaz was a joy to work with! She really had a lot of patience with me with the electronics and my phone.
4/15/2026
Miriam C. VERIFIED CUSTOMER
Excellent Thank you!
4/14/2026
Natalie B. VERIFIED CUSTOMER
Alejandro Moran was very helpful and nice!
4/14/2026
Douglas N. VERIFIED CUSTOMER
I received excellent service from Glenn and the service crew.
4/14/2026
Rene H. VERIFIED CUSTOMER
It still has the problem that they supposedly fixed.
4/14/2026
Stella A. VERIFIED CUSTOMER
I paid for a platinum care package to offset costs and today they wanted to charge me over $1400 what the heck did I pay for and why I’m getting that package ?
4/14/2026
Avetis A. VERIFIED CUSTOMER
Very nice and knowledgeable person.
The service was faster than I expected.
I am so thankful to him.
Thank you.
4/14/2026
Danny H. VERIFIED CUSTOMER
Thank you for your great service.
4/14/2026
Aret P. VERIFIED CUSTOMER
Service department all employees
Nice and try to do they best for us
I believe so
Thank you
4/13/2026
Yasaman G. VERIFIED CUSTOMER
I had a great experience during my recent service visit. From the moment I arrived, everything was handled smoothly and professionally. Noel was incredibly helpful, patient, and knowledgeable. He took the time to clearly explain what needed to be done, answered all my questions, and made sure I felt comfortable with the process.
4/13/2026
Diego C. VERIFIED CUSTOMER
Aaron was professional and personable. Great service overall
4/12/2026
Brett K. VERIFIED CUSTOMER
Thank you for a great experience. Heidi was excellent and gave us additional help and advice with an issue that arised during our inspection. We couldn’t thank her enough for lol her help and we hope to have her again during our next visit. Thank you!
4/12/2026
Mitchell H. VERIFIED CUSTOMER
Due to being backed up on a Saturday, it took 4 hours to get our car back after finally being examined to determin a side view mirror needed to be ordered as replacement. It is what it is.
4/12/2026
Silvia P. VERIFIED CUSTOMER
Not for the moment
4/12/2026
Emilio S. VERIFIED CUSTOMER
Everything was easy peasey!
4/11/2026
Tiffany G. VERIFIED CUSTOMER
Wonderful service, answered all my questions
4/11/2026
Bronson K. VERIFIED CUSTOMER
Yall need a better system to update people with time being extended. I had an appointment scheduled for two weeks for just an oil change, and was told it would be about 2-2.5 hours to be completed. It was a 4 and a half hour long wait time with no update. I understand you guys are busy but 4.5 hours for an oil change is ridiculous. Especially without any message or anything stating that it would be some extra time. Totally understand that these things happen where stuff gets delayed but it’s pretty ridiculous to not get updated. Not to mention, 3 hours and 50 minutes into this experience, I went up to the employee who got me checked in and asked if I can get an update for how much longer it would be, and told me 10 minutes, and then it was still another 30 minute wait after that. Absolutely insanely poor communication throughout my experience today, will not be returning to this dealer.
4/11/2026
Corinne C. VERIFIED CUSTOMER
Good Job!
4/11/2026
Brett H. VERIFIED CUSTOMER
Sat there 30 minutes before being helped then after waiting an hour he comes and says they don't have the oil filter I need sorry...so worthless so dumb so incompetent worst experience ever at Toyota your dealership is a JOKE